Network Operations Manager (Network/Telecom Analyst IV) - Fairfax County

This job opportunity is being re-announced. Applicants who previously applied for this job do not need to re-apply; all applications will be considered.

Works as a Tier-IV Network Engineer within our Technology Infrastructure Division’s (TID) Enterprise Networking team. The NOM is engaged with the Enterprise Network’s design, implementation, monitoring, security, documentation, configuration and transformation. The county’s enterprise network is a large complex metropolitan area network (MAN), wide area network (WAN) and local area network (LAN) infrastructure that delivers secure transmission of data, video and voice communications for 400+ regional locations providing critical County services. Under the general supervision of the network director, the NOM’s responsibilities include managing all aspects of the network’s connectivity, network performance, maintenance, configurations, patching, troubleshooting, and monitoring. Supervises, coordinates and measures the performance of the Tier-III and Tier II network operations team. In addition, the NOM will actively participate in escalation processes and procedures, change management, root cause analysis as well as interfacing with network team peers, InfoSec, Platforms, agency points of contacts and vendors/service providers.

The successful candidate shall possess in-depth network design knowledge to include best practice use of network topologies, protocols and solutions in a wired and wireless infrastructure utilizing the enterprise line of products from Cisco and Juniper.  In addition, possesses extensive hands on routing, switching and optimization experience with VLAN, STP, VRF, MPLS, BGP, OSPF, EIGRP, VPNs, 802.11 and QoS in a  MAN / WAN / LAN / DCN architecture.

Responsibilities to include but not limited to the following:

• Provides Tier-IV network support that includes installation, configuration, maintenance and change management of the distribution and edge network infrastructure equipment.
• Acts as a technical expert in troubleshooting and incident management during service interruptions.
• Works in coordination with support teams providing assistance.
• Resolves complex issues that involve network management tools such as packet analyzers and performance monitors.
• Responsible to ensure periodic review and upgrading of system firmware, application software and hardware.
• Oversight or lead of numerous projects to include team delegation, progress status reports.
• Serves as the point of contact to the network operations team and balances workloads among the team.
• Provides network availability, outage and status reporting.
• Leads or assists in document network diagrams, inventory and changes.
• Lifting, climbing and driving are all activities required of this position.
• Participates in the on-call support rotation.
• Performs other duties as assigned.