Network Operator 3 (Onsite in Research Triangle Park NC) - RTI International

Overview:

RTI International is one of the world's leading research institutes, dedicated to improving the human condition by turning knowledge into practice. Headquartered in Research Triangle Park, North Carolina. Our staff of nearly 6,000 provides research and technical services to governments and businesses in more than 75 countries in the areas of health and pharmaceuticals, education and training, surveys and statistics, advanced technology, international development, economic and social policy, energy and the environment, and laboratory testing and chemical analysis.

 

Global Technology Solutions (GTS). GTS make efforts to digitally transform RTI. GTS provides technical support, resources and services to help staff work efficiently and effectively in compliance with RTI policies. GTS also aims to provide technology solutions to support the Institute’s Business Units, General and Administrative functions. GTS finds innovative solutions to technological challenges.

 

This person will monitor, troubleshoot and maintain the integrity of RTI’s Operations Network Infrastructure (LAN, WAN, Wireless, and Telephony) campus equipment, routers, switches and utilize remote monitoring tools. The duties of this position can be broad and include one off task such as installation of new devices, conducting add, moves and daily review of the Service Now ticket queues. Audit individuals from access list, archiving files, overseeing password protection and other security measures, monitoring equipment lifecycle and manage malfunctioning equipment. 

Responsibilities:

• Assist with the planning and design process of new network internet connectivity through the identification of technical requirements and continue until implementation.
• Oversee new and existing network equipment and troubleshoot computer networks.
• Identify alerts through monitoring tools and react to fault exposures per service level restoration timelines.
• Maintain LAN/WAN/Wireless/Telephony operations by working with network facility and hardware/software vendors to ensure timely problem resolution.
• Maintain and utilize network monitoring platforms to ensure the provision of data and identify/resolve security risk vulnerabilities.
• Monitor the operation of telecom network systems and proactively resolve network performance issues.
• Collect initial set of business requirements from Stakeholders to help define the scope of the project.
• Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry.
• Assist in validating the technical specifications necessary to help determine vendor product price quotes.
• Participate in Charter development for stakeholders and management.
• Research KB articles, historical Service Now tickets, perform technical analysis, coordinate site dispatches in response to break fix issues.
• Assist in the selection of best products that meet business needs and proper selection criteria. Recommend solutions and leverage available products to stakeholders and management.
• Work with project management, vendors, stakeholders, and management to complete specific projects.
• Managed time utilization to ensure that tasks are complete on or ahead of schedule, or that elevated impacts are escalated to project or GTS management.
• Install and configure hardware or software in accordance with manufacturers technical specifications and recommendations.
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Work with Security Operations to remediate security risks.

Qualifications:

Job Requirements are a combination of qualifications and related experience.

 

• Bachelor's Degree and 3 years of Network experience or
• Master’s degree and 1 year Network experience or
• Equivalent combination of education and experience.
• Cisco or equivalent certification (preferred)
• Proven experience with Ethernet (copper / fiber), IEEE cabling standards, TCP/IP, VLANs, ELANs, OSPF and BGP.
• Working knowledge of Cisco Wireless (Meraki and WLC) predictive site survey, deployment, configuration, maintenance, and troubleshooting
• Working knowledge of Cisco 9000 series Cat Switches, routers, and Meraki wireless devices
• Excellent knowledge of Telecommunication vendor services including circuits, DIDs, PRIs, long distance, 800#s.
• Excellent knowledge of ethernet, CAT 5, single and multi-mode fiber, IEEE cabling standards, TCP/IP, VLANs, ELANs and OSPF
• Working knowledge of Zoom Telephony and Conferencing
• Excellent knowledge of the Microsoft 365 Office Suite (Word, Excel, PowerPoint, Teams and Outlook).

 

Skills & Abilities
Below are skills and abilities required to perform the essential duties of this job

• Ability to manage multiple competing priorities.
• Ability to work well and collaborate with others.
• Ability to listen and communicate well both verbally and in writing.
• Ability to work independently and possess a self-starter mentality.
• Attention to detail and accuracy.
• Familiarity with Cisco Identity Services Engine (ISE)
• Familiarity with Cisco Telephony (Call Manager, Voice Mail and Analog / SIP Gateways)
• Basic working knowledge of Cisco IP Contact Center (IPCC)
• Working knowledge or basic experience maintaining firewalls in an enterprise environment (Palo Alto, F5 & Juniper preferred)
• Intermediate-level experience with AZURE or AWS networking.
• Ability to obtain up to Secret personal security clearances.
• Understanding of ITIL processes
• Applied knowledge of or skills in installation, configuration, and implementation of data center and telecommunication services.
• General knowledge of or skills in project coordination. May also participate in projects as a team resource.
• General knowledge of or skills in interfacing with end users, vendors, and technical staff on plan-design-develop initiatives.
• Basic knowledge of planning, design and development of overall LAN/WAN architecture, network standards and standard operating procedures (SOPs).
• Demonstration of the RTI Values and Lead Forward behaviors by all employees is critical to the Institute’s success. Behaviors associated with our Values and Lead Forward can been found on RTI Insider and Careers page.

EEO & Pay Equity Statements:

For San Francisco, CA USA Job Postings Only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Further information is available here.

RTI accepts applications to our job openings from candidates with criminal histories or conviction records in accordance with all applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

The anticipated pay range for this role is listed below. Our pay ranges represent national averages and may vary by location as a geographic differential may be applied to some locations within the United States. RTI considers multiple factors when making an offer including, for example: established salary range, internal budget, business needs, and education and years of work experience possessed by the applicant. Further, salary is merely one element to our offer.

At RTI, we demonstrate our commitment to rewarding individual and team achievement through a total rewards package. This package includes (among other things) a competitive base salary, a generous paid time off policy, merit based annual increases, bonus opportunities and a robust recognition program. Other benefits include a competitive range of insurance plans (including health, dental, life, and short-term and long-term disability), access to a retirement savings program such as a 401(k) plan, paid parental leave for all parents, financial assistance with adoption expenses or infertility treatments, financial reimbursement for education and developmental opportunities, an employee assistance program, and numerous other offerings to support a healthy work-life balance.

Hiring Salary Range:$85,000 to $105,000 USD