Network and Systems Administrator - Rockland Federal Credit Union

Duties:  Maintains a broad understanding of the Credit Union's technical infrastructure and how it
supports the business operations and services to our members;
 Serves as the primary contact for daily operational tasks and related items. Identifies,
researches, and resolves technical problems relating to computers, printers, software, and
peripherals. Documents, tracks and monitors problems and tickets to ensure timely
resolutions. Escalates more complex or pre-identified categories of problems to
designated senior technical staff. Provides feedback on problematic trends and patterns
in support requests;
 Manages all user level security tasks including new account set up, email administration,
application access group memberships, account modifications and terminations;
 Serves as the primary resource for the badge and access system application;
 Acts as the primary resource for all printing/scanning/copying related tasks;
 Creates and carries out system testing to ensure technology devices under their
responsibility are properly configured and functioning. Participates in annual disaster
recovery testing;
 Participates in the support and operation of the core banking application. Serve as a key
contributor of the core system conversion and other technological initiatives or
departmental projects;
 May travel to branches to provide technical support, equipment installation, and upgrades.
A complete job description is available upon request
Requirements:  Ability to independently learn new technologies and processes quickly and thoroughly;
 Ability to set priorities and be flexible in a fast-paced environment. Ability to prioritize and
troubleshoot tickets under pressure;
 Ability to work both independently with accuracy and detail as well as in a team-oriented
environment;
 Excellent customer service and interpersonal skills required. Excellent oral and written
communication skills with the ability to effectively communicate technical issues to
management and non-technical end users in clear, understandable terms;
 Positive attitude, self-motivated, reliable, and service oriented;
 1+ years of related experience or relevant education;
 Basic knowledge of Windows Server products.
Schedule: 40 Hours/Week with rotating Saturday