Network Systems Analyst - HonorVet Technologies

Job title : Network Systems Analyst
Location : St. Louis, MO
Duration: 12-month contract with possibility of extension
Job ID: 33856597

Job Description:

• Main task(s) include replacing and repairing switches & routers on campus.
• Cisco Route Switch and Cisco CCNA knowledge HUGE plus!
• Extreme Networks knowledge preferred but not required - job will entail switching from Cisco to Extreme Networks.
• Perform analytical and operational tasks in support of cloud, network, and enterprise infrastructure services.
• Rack, stack, configure, manage and analyze cloud, network, security, and wireless infrastructure. Provide feedback to engineers for continual service improvement.
• Review engineering designs and validate/develop operational procedures and practices.
• Serve as cross-functional bridge between engineering teams and customers, ensuring positive outcomes that meet the customer expectation.
• Provide troubleshooting and on-call support for cloud, network, security, and wireless services.
• Work in partnership with engineers to evaluate, document, and deploy new products and services.
• Have a solid understanding of common infrastructure components (cloud, network, storage, security, wireless etc.).
• Rack, stack, and configure network, wireless, security, and cloud components
• Troubleshooting/incident management efforts for faulty hardware and configurations
• Review of engineered systems and documentation. Analyze against customer expectations and provide continual service improvement feedback to Engineering groups.
• Focused training in one or more specialties, providing operational subject-matter-expertise and team-leadership for a given technology (cloud, network, security, wireless etc)
• Participate in after-hours maintenance including on-call, security patching, scheduled maintenance etc.
• Deliver service requests for infrastructure customers (DNS, DHCP, Certificate, VIP etc).
• Use appropriate IT Service Management practices, including ticket updating, customer communication, change management, time tracking, and project updates.
• Perform other duties as assigned.

Customer Service:
Must possess an aptitude for patience, professionalism, tactfulness, and empathy; must have the ability to assess the specific needs of the customer and be able to communicate these appropriately; must be able to work with high-end stakeholders and negotiate the political landscapes that may exist in the enterprise; must possess the ability to clearly communicate with clients and team members verbally and in writing.

Project Management:

• Ability to work cross-functionally on projects that require buy-in from multiple stakeholders and draw on the talents of each.

Planning and Organization:

• Ability to organize and follow complex and/or detailed technical procedures.

Technical Knowledge:

• Extensive knowledge in cloud and network operations. Have the ability to quickly break down an issue into cross-functional troubleshooting sequences (cloud, network, security) , work an issue to completion, or escalate appropriately to ensure rapid recovery of services .