Network Systems Analyst - ICONMA, LLC
University City, MO 63130
About the Job
Network Systems Analyst
Location: University City, MO
Duration: 12 months with possible extension
Description:
Main task(s) include replacing and repairing switches & routers on campus.
Cisco Route Switch and Cisco CCNA knowledge HUGE plus!
Extreme Networks knowledge preferred but not required - job will entail switching from Cisco to Extreme Networks.
Perform analytical and operational tasks in support of cloud, network, and enterprise infrastructure services.
Rack, stack, configure, manage and analyze cloud, network, security, and wireless infrastructure.
Provide feedback to engineers for continual service improvement.
Review engineering designs and validate/develop operational procedures and practices.
Serve as cross-functional bridge between engineering teams and customers, ensuring positive outcomes that meet the customer expectation.
Provide troubleshooting and on-call support for cloud, network, security, and wireless services.
Work in partnership with engineers to evaluate, document, and deploy new products and services.
Have a solid understanding of common infrastructure components (cloud, network, storage, security, wireless etc.).
Rack, stack, and configure network, wireless, security, and cloud components
Troubleshooting/incident management efforts for faulty hardware and configurations
Review of engineered systems and documentation.
Analyze against customer expectations and provide continual service improvement feedback to Engineering groups.
Focused training in one or more specialties, providing operational subject-matter-expertise and team-leadership for a given technology (cloud, network, security, wireless etc)
Participate in after-hours maintenance including on-call, security patching, scheduled maintenance etc.
Deliver service requests for infrastructure customers (DNS, DHCP, Certificate, VIP etc).
Use appropriate IT Service Management practices, including ticket updating, customer communication, change management, time tracking, and project updates.
Perform other duties as assigned.
Skills:
Customer Service:
Must possess an aptitude for patience, professionalism, tactfulness, and empathy; must have the ability to assess the specific needs of the customer and be able to communicate these appropriately; must be able to work with high-end stakeholders and negotiate the political landscapes that may exist in the enterprise; must possess the ability to clearly communicate with clients and team members verbally and in writing.
Project Management: Ability to work cross-functionally on projects that require buy-in from multiple stakeholders and draw on the talents of each.
Planning and Organization: Ability to organize and follow complex and/or detailed technical procedures.
Technical Knowledge: Extensive knowledge in cloud and network operations.
Have the ability to quickly break down an issue into cross-functional troubleshooting sequences (cloud, network, security) , work an issue to completion, or escalate appropriately to ensure rapid recovery of services.
Education:
Bachelor s or professional degree in electronics, engineering, or a closely related field preferred, plus 2 years of experience in cloud/network analysis, operations, or equivalent combination of education and experience.
Languages:
English
Read
Write
Speak
Skills: Required
Change management
Project management
It service management
Network operations
DNS
Additional Skills:
Maintenance
Network analysis
CCNA
Operations
DHCP
Systems analyst
Wireless
Retail sales
Documentation
Incident management
Customer service oriented
Minimum Degree Required: Completed High School (Diploma or GED)
Location: University City, MO
Duration: 12 months with possible extension
Description:
Main task(s) include replacing and repairing switches & routers on campus.
Cisco Route Switch and Cisco CCNA knowledge HUGE plus!
Extreme Networks knowledge preferred but not required - job will entail switching from Cisco to Extreme Networks.
Perform analytical and operational tasks in support of cloud, network, and enterprise infrastructure services.
Rack, stack, configure, manage and analyze cloud, network, security, and wireless infrastructure.
Provide feedback to engineers for continual service improvement.
Review engineering designs and validate/develop operational procedures and practices.
Serve as cross-functional bridge between engineering teams and customers, ensuring positive outcomes that meet the customer expectation.
Provide troubleshooting and on-call support for cloud, network, security, and wireless services.
Work in partnership with engineers to evaluate, document, and deploy new products and services.
Have a solid understanding of common infrastructure components (cloud, network, storage, security, wireless etc.).
Rack, stack, and configure network, wireless, security, and cloud components
Troubleshooting/incident management efforts for faulty hardware and configurations
Review of engineered systems and documentation.
Analyze against customer expectations and provide continual service improvement feedback to Engineering groups.
Focused training in one or more specialties, providing operational subject-matter-expertise and team-leadership for a given technology (cloud, network, security, wireless etc)
Participate in after-hours maintenance including on-call, security patching, scheduled maintenance etc.
Deliver service requests for infrastructure customers (DNS, DHCP, Certificate, VIP etc).
Use appropriate IT Service Management practices, including ticket updating, customer communication, change management, time tracking, and project updates.
Perform other duties as assigned.
Skills:
Customer Service:
Must possess an aptitude for patience, professionalism, tactfulness, and empathy; must have the ability to assess the specific needs of the customer and be able to communicate these appropriately; must be able to work with high-end stakeholders and negotiate the political landscapes that may exist in the enterprise; must possess the ability to clearly communicate with clients and team members verbally and in writing.
Project Management: Ability to work cross-functionally on projects that require buy-in from multiple stakeholders and draw on the talents of each.
Planning and Organization: Ability to organize and follow complex and/or detailed technical procedures.
Technical Knowledge: Extensive knowledge in cloud and network operations.
Have the ability to quickly break down an issue into cross-functional troubleshooting sequences (cloud, network, security) , work an issue to completion, or escalate appropriately to ensure rapid recovery of services.
Education:
Bachelor s or professional degree in electronics, engineering, or a closely related field preferred, plus 2 years of experience in cloud/network analysis, operations, or equivalent combination of education and experience.
Languages:
English
Read
Write
Speak
Skills: Required
Change management
Project management
It service management
Network operations
DNS
Additional Skills:
Maintenance
Network analysis
CCNA
Operations
DHCP
Systems analyst
Wireless
Retail sales
Documentation
Incident management
Customer service oriented
Minimum Degree Required: Completed High School (Diploma or GED)
Source : ICONMA, LLC