Network Systems Analyst - Rose International

12-month contract with the possibility of extension!
Local candidates only - onsite position.
Main task(s) include replacing and repairing switches & routers on campus.
Cisco Route Switch and Cisco CCNA knowledge HUGE plus!
Extreme Networks knowledge preferred but not required - the job will entail switching from Cisco to Extreme Networks.
Day shift M-F flexible hours and on-call 3x a year for a week during off-hours
May require some night shifts for night cutouts.

Job Description:

•Perform analytical and operational tasks in support of cloud, network, and enterprise infrastructure services.
•Rack, stack, configure, manage, and analyze cloud, network, security, and wireless infrastructure. Provide feedback to engineers for continual service improvement.
•Review engineering designs and validate/develop operational procedures and practices.
•Serve as a cross-functional bridge between engineering teams and customers, ensuring positive outcomes that meet the customer's expectations.
•Provide troubleshooting and on-call support for cloud, network, security, and wireless services.
•Work in partnership with engineers to evaluate, document, and deploy new products and services.
•Have a solid understanding of common infrastructure components (cloud, network, storage, security, wireless, etc.).
•Rack, stack, and configure network, wireless, security, and cloud components Troubleshooting/incident management efforts for faulty hardware and configurations Review of engineered systems and documentation.
•Analyze against customer expectations and provide continual service improvement feedback to Engineering groups.
•Focused training in one or more specialties, providing operational subject-matter-expertise and team leadership for a given technology (cloud, network, security, wireless, etc) Participate in after-hours maintenance including on-call, security patching, scheduled maintenance, etc.
•Deliver service requests for infrastructure customers (DNS, DHCP, Certificate, VIP, etc).
•Use appropriate IT Service Management practices, including ticket updating, customer communication, change management, time tracking, and project updates.
•Perform other duties as assigned.

Skills:
•Customer Service: Must possess an aptitude for patience, professionalism, tactfulness, and empathy; must have the ability to assess the specific needs of the customer and be able to communicate these appropriately; must be able to work with high-end stakeholders and negotiate the political landscapes that may exist in the enterprise; must possess the ability to communicate with clients and team members verbally and in writing.
•Project Management: Ability to work cross-functionally on projects that require buy-in from multiple stakeholders and draw on the talents of each.
•Planning and Organization: Ability to organize and follow complex and/or detailed technical procedures.
•Technical Knowledge: Extensive knowledge in cloud and network operations. Have the ability to quickly break down an issue into cross-functional troubleshooting sequences (cloud, network, security), work an issue to completion, or escalate appropriately to ensure rapid recovery of services.

Education:
•Bachelor''s or professional degree in electronics, engineering, or a closely related field preferred, plus 2 years of experience in cloud/network analysis, operations, or equivalent combination of education and experience.

Skills and Experience:
•Required Skills:
•CHANGE MANAGEMENT
•PROJECT MANAGEMENT
•IT SERVICE MANAGEMENT
•NETWORK OPERATIONS
•DNS

Benefits:

For information and details on employment benefits offered with this position, please visit here .Should you have any questions / concerns, please contact our HR Department via our secure website .

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender(expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).