Network Technician I - County of Contra Costa, California

 The Department of Information Technology (DoIT) is at the forefront of driving technological excellence and innovation throughout the County. Our mission is to provide essential technology services that power a wide array of IT initiatives, ensuring seamless networking, robust communications, enhanced security, efficient hardware support, and streamlined application services. Dedicated to serving the needs of our community, DoIT plays a crucial role in empowering the County to achieve its goals through strategic technology implementation.
 
As Network Technician I within the Department of Information Technology, your primary role will encompass the duties of an experienced desktop technician, involving a diverse range of responsibilities. You will actively collaborate with Network Administrators on projects, be exposed to support for servers, and engage in some cloud services. Working seamlessly with cross-functional teams, you will directly interface with end users on a regular basis. This position not only demands technical proficiency but also emphasizes effective communication and collaboration to ensure a smooth and efficient IT environment. Your expertise and dedication will contribute directly to the success of our department's mission and the County's technological advancement.
 
Why choose us? At DoIT, we offer more than just a job – we offer an opportunity to be part of something bigger. As a Network Technician I, you will benefit from a collaborative culture that values open communication and teamwork, providing the perfect environment for you to expand your skill set, advance your career, and make a meaningful impact on vital County initiatives. Join us and be at the forefront of innovation, working with cutting-edge technology tools and systems that will empower you to shape a smarter, more connected future while receiving the guidance and mentorship of an Information Systems Manager.
 
We are looking for someone who is:

• Analytical: Demonstrates strong problem-solving skills for swift resolutions.
• Proactive: Takes initiative to enhance IT operations.
• Resilient: Maintains composure when facing challenges or delays.
• Collaborative: Openly and effectively collaborates with the team.
• Flexible: Adapts adeptly to changing tech landscapes.
• Precise: Meticulously attends to system details.
• Security Awareness: Keen understanding of cybersecurity principles and best practices.

What you will typically be responsible for:

• Troubleshooting Technical Issues: Identifying and resolving system-related problems promptly.
• User Support: Providing technical assistance to users, ensuring smooth operations.
• Documentation and Reporting: Maintaining accurate and up-to-date documentation.
• Training and Knowledge Sharing: Providing training to end users on network-related topics and best practices promoting awareness of security protocols and efficient use of network resources.
• Remote Support: Providing remote support for end users and remote offices, addressing network issues and ensuring consistent access to resources across various locations.
• Collaborate on Projects: Contributing technical insights to cross-functional IT projects.
• Audio Visual Responsibilities: Designing, supporting, and innovating audio-visual equipment or spaces. Including both indoor meeting spaces and outdoor events.

A few reasons you might love this job:

• Public Service Impact: You play a pivotal role in enhancing vital information technology systems and services that directly benefit the community.
• Collaborative Environment:  You will work with a supportive team that values knowledge-sharing.
• Skill Growth: You will have opportunities for continuous learning and professional development.
• Critical System Enhancement: You will play a pivotal role in elevating essential IT infrastructure, supporting public services.
• Diverse Tech Landscape:  You will confront versatile projects, ensuring an engaging, ever-evolving role.

A few challenges you might face in this job:

• Multi-Site Coordination: You will be responsible for overseeing IT systems across multiple locations, ensuring uniformity and efficiency.
• Tech Advancement: You will need to navigate rapid technology changes to maintain up-to-date systems.
• User Diversity: You will need to cater to users with varying tech skills and needs, providing effective support.
• Security-Accessibility Balance: You will be responsible for safeguarding public-facing systems while ensuring user-friendly access.
• Emergent Threats: You will be responsible for staying vigilant against evolving cybersecurity threats and adapting defenses accordingly.

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Fact Finding: Obtaining facts and data pertaining to an issue or question
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Professional & Technical Expertise: Applying technical subject matter to the job
• Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Learning Agility: Seeking learning opportunities and applying the lessons to one’s work
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Customer Focus: Attending to the needs and expectations of customers
• Teamwork: Collaborating with others to achieve shared goals

To read the complete job description, please visit the website, www.cccounty.us/hr.
 
The eligible list established from this recruitment may remain in effect for six (6) months and may also be used for countywide openings.