Network Technician - LanceSoft Inc

Pay range - $26.00 - $28.00 Hourly

Job Description

• The patching cabling between network equipment and customer’s network
• The installation of power cables from equipment to power supply in rack/cabinet/closet
• The installation, troubleshooting, and de-installing network equipment
• Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches, etc.)
• Install, troubleshoot, and de-install Network General remote Sniffers
• Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
• Act as interface between customer’s associates and management
• Provide hardware break-fix services for network infrastructure
• Perform onsite call-through, data, voice, website, and security testing
• Perform back-up testing to ensure all systems are connected to the customer’s network as directed
• Support carrier testing of circuits
• Assist with facilities efforts
• Power and uninterruptable power supply (UPS) restoral
• Water problems
• Emergency cooling restoration
• Fire suppression exercises, restoration, and post fire events
• Support inventory management activities
• Receiving inventory
• Tagging of assets
• Tracking spares (crash kits)
• Ordering inventory
• Updating inventory records
• Prepare and return damaged equipment
• Act as an interface, as needed, between associates at the applicable location and centralized project/operations/MAC management

Requirements:

• Must be proficient in utilizing technical tools such as Sniffers, BERT testers, cable testers, and fiber testers
• Requires experience in working in communications closets
• Must be able to perform rack and stack activities
• Must be able to safely lift heavy objects
• Must understand cable patching processes and procedures
• Must be familiar with 66 Block and 110 Block cross connect procedures
• Must have a basic knowledge of data communications networking
• Must be able to assist in troubleshooting issues
• Must understand network terminology
• Must be familiar with IP phone
• Must be able to program Cisco phones
• Must be able to install Avaya phones
• Must be able to troubleshoot Avaya and Cisco phones
• Requires good interpersonal communications skills
• Must be able to explain technical issues in a way the customer will understand an issue
• Must be able to interpret a customer’s issue in a way that will allow technician to facilitate a resolution

Requirements:

• 3-5 years of experience in data communications
• Previous Data center experience
• Racking and stacking of network devices
• Cable patching
• Physical layer troubleshooting
• Equipment disposal activities
• Pre-made Fiber install and testing
• Experience with fluke testers
• Familiar with 66 Block and 110 Block cross connect procedures
• Proficient in utilizing technical tools such as Sniffers, BERT testers, cable testers, and fiber testers