New York 911 Field IT Technician - Life & Safety

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. 

Today, our cutting-edge SaaS company is at the forefront of transforming the 911 emergency response continuum with next generation data-driven software. Intrado’s solutions allow enterprises, call takers, dispatchers, and first responders to make more informed decisions, respond quickly and safely, and ultimately serve their communities better. 

Intrado is looking to hire a PSAP (911) Field Services Technician to join our Life & Safety business segment. This role will travel throughout New York installing and maintaining our equipment so candidates must be willing to cover a specified region in Oswego and Cayuga with occasional coverage of Oneida and Erie Counties. 

Essential Duties:

• Responsible for participating in the maintenance of 911 call handling and dispatch systems
• Travel to customer sites for maintenance and troubleshooting of software and hardware
• Provide onsite training for all assigned products
• Troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility
• Provide remote support to the customers as needed

Education:

• High school diploma or GED required
  • Bachelor’s degree from an accredited college or university in MIS or Computer Science preferred

Experience:

Applicant for this job will be expected to meet the following minimum qualifications.

• Minimum 2 years of technical customer service experience required
  • Minimum one year installation or software training experience preferred
• Minimum 2 years experience with networking, Windows based servers and workstations required
• Minimum 1 year experience with Oracle and SQL preferred
• Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified System Engineer (MCSE), etc.) preferred
• Basic telephony knowledge (e.. MDF, tip and ring punchdown, color codes, POTS, etc.) preferred
• Basic knowledge of Word and Excel required
• On-call required and night shift work dependent on customer request/updates (11pm -6am)

Travel:

• Local travel throughout New York
• Mileage is paid, but candidates must have their own working vehicle

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond – tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing! 

The starting salary is anticipated between $25.75 and $31.50 an hour to start and will be commensurate with experience.