NICE CXONE InContact Contact Center Engineer - American Technology Consulting

HybridLansing, MINICE CXONE InContact Contact Center Engineer -- This is a technical lead roleworking with cross-functionalteams and agency business teams to support and implement complex agency contactcenter solutions.Specifics below: Confident in a client facing role and possess the ability to manage multiplestakeholders. Coordinate and perform release planning, development, testing, and releases onmultiple agenciesIVR enhancements. Build Call flow designs, Chat and integration to backend systems usingapplication programinterfaces (API). Manage NICE BU and provide Subject Matter Expertise (SME) input into solutiondesign, andoptimization for network solutions. Skills based routing design and implementation for voice, chat, email, and SMScontact centertechnology Works with the Architecture team to design, develop, and deploy APIs, consumeAPIs. Understand business requirements with the ability to translate to technicalrequirements Prepare design documents based on business requirements for the applicationdevelopment Experience with cloud-based SaaS/PaaS/IaaS providers and working withvirtualized systems,including application servers, databases, and networking infrastructure. Coordinate issue communication and resolution with multiple other tech teamsin the event of aproblem. Review support tickets with agency leadership and oversee any supportquestions from other teammembers that might be working on one of those agencies’ tickets. Act as a SME accessible by other team members to discuss and work throughpossible ways toachieve or a design a requested IVR enhancement.Skills:Critical: Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM,Studio,Interaction Analytics, POCs & Auto Attendant) [5+ years of experiencepreferred] NICE CXOne Studio experience [3+ years of experience preferred] Ability to program in one or more of the following software languages: C#,C++, Java, JavaScript, Python[4+ years of experience preferred] Ability to develop, maintain, and troubleshoot webservice API calls [5+ yearsof experiencepreferred]Desired: Experience in Contact Center Dashboard Creation Experience with Salesforce Base knowledge of intersystem networking, and data traffic flow betweencomponents. Ability to troubleshoot end to end Call center application including Chromeand Edge issues wheninteracting with a Web based application like Salesforce/ Microsoft Dynamics.*NOTE – Candidates will not be considered if they do not respond topre-screening questions. This personmust be able to program and develop scripts and interfaces for NICE CxONEapplication, and therefore, anyrelevant experience needs to be shared via the pre-screening questions.