NICE InContact Specialist from American CyberSystems, Inc.

Innova Solutions is immediately hiring for a < NICE InContact Specialist >

Position type:

Duration: <12 Months +>

Location: < Remote>

As a(n) < NICE InContact Specialist > you will:

• CX Configuration Specialist
• "Needs to have customer facing experience"

The ideal candidate will have:

• Bachelor or Master of Science in Computer Science or Software Engineering
• Expertise in NICE / InContact contact center services.
• Experience in software architecture and design patterns
• Experience in common programming languages such as Javascript/Node, Python, Java.
• Ability to interpret and analyze business requirements, identify risks and design appropriate solutions.
• Strong client interaction skills and ability to interface with technical staff regarding all phases of project implementation, including hardware/software installation, development, and systems integration testing phases.
• Five or more years of integration consultant or configuration experience in the Contact Center Services area.
• Five or more years of configuration specialist in NICE / InContact technologies.
• Excellent client relationship management, negotiation, and conflict resolution skills.
• Excellent written and verbal communication skills.
• Strong project governance skills.
• Proven ability in call flow / scripting of complex call center environments.
• Understand customer requirements and be able to document those requirements via call flow diagrams and content for the Functional Specification Document (FSD)

DESIRED SKILLS:

• Eight or more years of project management experience in the Contact Center Services area.
• Five or more years of Genesys, Cisco and IVR technologies experience (CPE).
• Expertise in: Genesys, Cisco, AWS, Avaya, Aspect, NICE, IVR technologies (CPE).
• Enhanced Unified Communications or telecommunications knowledge.
• Experience coordinating management of technical, security, and network architecture frameworks.
• Capability to effectively communicate with all project stakeholders.
  Experience with Workforce Management

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Alok Mishra

Lead - Recruitment

PAY RANGE AND BENEFITS:

Pay Range*: <$65-68 per hour>

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

American Cybersystems, Inc is acting as an Employment Business in relation to this vacancy.