Nicotine Cessation Specialist - Humana
Concord, NH
About the Job
Become a part of our caring community and help us put health first
The Nicotine Cessation Specialist (NCS) should be prepared to answer the Quit line incoming or outgoing calls related to those who are seeking assistance in stopping tobacco or nicotine product use. The NCS will be prepared to engage in telephone discussion to help those calling for assistance. Specific duties and responsibilities include documentation of each call, responding to messages left on voice mail, and providing educational information as appropriate. The NCS must be flexible in time scheduling, understanding that schedules may be adjusted dependent upon the incoming call activity. The Commit to Quit line hours are 8:00 AM to 6:00 PM Eastern Time, Monday - Friday.
We are looking for kind, empathetic, and success driven candidates who want to help others, and be a part of a growing team to support beneficiaries and their families in their wellness journey. We are looking for individuals who have exceptional communication skills and a strong desire to help those who are struggling with Nicotine Addiction with the ability to maintain warmth and patience in tough discussions. We need you to have passion for encouraging others and providing positive reinforcement in a call environment.
Responsibilities include, but are not limited to :
+ Answers incoming Quit line calls from those wishing to stop nicotine use.
+ Completes all screening tool questions with appropriate information.
+ Provides coaching to review results of screening, support of goal setting with a focus on personalized lifestyle health improvement of the beneficiary.
+ Distributes cessation reference materials to those incoming callers desiring this information.
+ Delivers appropriate referral information regarding local cessation treatment programs, mailed materials available, and local referrals for health-related treatment.
+ Follows policy and procedures for the Quit line process.
+ Actively participates in updating tobacco and vaping cessation information, as it becomes available.
+ Complete beneficiary contact on those messages left on the answering system during unmanned call times or high-volume call periods.
+ Coordination of Humana Military health and well-being programs, services, tools, and resources
+ Participates in continuing educational training offered by appropriate sources to keep up with the most recent tobacco and vaping cessation information.
Our Humana Government Business government contract requires U.S. citizenship for this position.
Use your skills to make an impact
Required Qualifications:
+ Must live in the continental United States in one of the states listed in this posting.
+ Our Department of Defense Contract requires U.S. citizenship for this position.
+ National Background Investigation Services (NBIS) clearance required.
+ Must be a non-smoker
+ Must have 3 or more years’ experience in health and wellness coaching, or customer service
+ Excellent oral and written communications skills.
+ Excellent keyboard and web navigation skills.
+ Strong organizational skills, including the ability to manage deadlines, multiple tasks, and priorities simultaneously.
+ Ability to serve as a discussion facilitator for beneficiary behavior change, and/or educator.
+ Must have a learning orientation; be committed to continuous learning and development.
+ Must have the ability to shift focus and quickly adapt to change as needed.
+ Must be self-directed, but also able to work well in a group.
+ Has a positive, proactive attitude, energetic, highly motivated and a self-starter.
Preferred Qualifications:
+ Bachelor's degree
+ A degree in Public Health, Community Health, Health Education and Promotion, Social Work or other Human Services field preferred.
+ Bilingual in Spanish / English with the ability to read, write and speak fluently without limitations or assistance (see Language Proficiency Testing below).
+ Motivational Interviewing coaching experience
Training
+ Virtual training will start day one of employment and runs the first 2 weeks with a schedule of 8:00 AM – Noon Eastern, Monday – Friday, followed by self-directed learning and follow-up tasks.
+ Attendance is vital for your success; no time off is allowed during training or during our go-live period of January 2 – 31, 2025. Exception: All Humana Associates have Humana-observed holidays off (paid).
Schedule Following Training
+ Following training, you must have the flexibility to work an eight-hour shift between the hours of 8:00 AM and 6:30 PM Eastern Time, Monday – Friday.
+ This position requires learning many systems, policies, and tools, and it takes time to become proficient in the role. You must be willing to remain in this position for a period of twelve (12) months before applying to other Humana opportunities.
Work at Home Guidance
To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
+ Wireless, satellite, cellular and microwave connection are not permitted, your connection must be hard-wired .
+ Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
+ Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Additional Information
PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF OR WORD FORMAT)
Language Proficiency Testing
Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
Interview Process
As part of our hiring process for this opportunity, we will be using technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
+ Text Prescreen : Shortly after submitting your application, you may receive both a text message and email requesting you to complete 10 to 15 prescreen questions with either yes or no answers. The text message may arrive prior to the email. If you prefer to answer via computer or tablet, wait for the email.
+ Video Prescreen: If you are successful with the Text Prescreen, you will receive another communication to record a Video Prescreen. This is an online video activity using your phone, tablet, or computer; however, most candidates prefer using a computer or tablet.
+ Interviews : Some candidates will be invited to interview. If so, the recruiter will reach out to schedule.
+ Offers : Finalists from the interview will be contacted by a recruiter to discuss an offer for the job
+ Note : Depending on the number of openings, the number of candidates who apply, and the schedules of interviewers and recruiters, this process may take several weeks or less; however, know that we are working hard to proceed as quickly as possible and to keep you informed.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$44,200 - $60,900 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
The Nicotine Cessation Specialist (NCS) should be prepared to answer the Quit line incoming or outgoing calls related to those who are seeking assistance in stopping tobacco or nicotine product use. The NCS will be prepared to engage in telephone discussion to help those calling for assistance. Specific duties and responsibilities include documentation of each call, responding to messages left on voice mail, and providing educational information as appropriate. The NCS must be flexible in time scheduling, understanding that schedules may be adjusted dependent upon the incoming call activity. The Commit to Quit line hours are 8:00 AM to 6:00 PM Eastern Time, Monday - Friday.
We are looking for kind, empathetic, and success driven candidates who want to help others, and be a part of a growing team to support beneficiaries and their families in their wellness journey. We are looking for individuals who have exceptional communication skills and a strong desire to help those who are struggling with Nicotine Addiction with the ability to maintain warmth and patience in tough discussions. We need you to have passion for encouraging others and providing positive reinforcement in a call environment.
Responsibilities include, but are not limited to :
+ Answers incoming Quit line calls from those wishing to stop nicotine use.
+ Completes all screening tool questions with appropriate information.
+ Provides coaching to review results of screening, support of goal setting with a focus on personalized lifestyle health improvement of the beneficiary.
+ Distributes cessation reference materials to those incoming callers desiring this information.
+ Delivers appropriate referral information regarding local cessation treatment programs, mailed materials available, and local referrals for health-related treatment.
+ Follows policy and procedures for the Quit line process.
+ Actively participates in updating tobacco and vaping cessation information, as it becomes available.
+ Complete beneficiary contact on those messages left on the answering system during unmanned call times or high-volume call periods.
+ Coordination of Humana Military health and well-being programs, services, tools, and resources
+ Participates in continuing educational training offered by appropriate sources to keep up with the most recent tobacco and vaping cessation information.
Our Humana Government Business government contract requires U.S. citizenship for this position.
Use your skills to make an impact
Required Qualifications:
+ Must live in the continental United States in one of the states listed in this posting.
+ Our Department of Defense Contract requires U.S. citizenship for this position.
+ National Background Investigation Services (NBIS) clearance required.
+ Must be a non-smoker
+ Must have 3 or more years’ experience in health and wellness coaching, or customer service
+ Excellent oral and written communications skills.
+ Excellent keyboard and web navigation skills.
+ Strong organizational skills, including the ability to manage deadlines, multiple tasks, and priorities simultaneously.
+ Ability to serve as a discussion facilitator for beneficiary behavior change, and/or educator.
+ Must have a learning orientation; be committed to continuous learning and development.
+ Must have the ability to shift focus and quickly adapt to change as needed.
+ Must be self-directed, but also able to work well in a group.
+ Has a positive, proactive attitude, energetic, highly motivated and a self-starter.
Preferred Qualifications:
+ Bachelor's degree
+ A degree in Public Health, Community Health, Health Education and Promotion, Social Work or other Human Services field preferred.
+ Bilingual in Spanish / English with the ability to read, write and speak fluently without limitations or assistance (see Language Proficiency Testing below).
+ Motivational Interviewing coaching experience
Training
+ Virtual training will start day one of employment and runs the first 2 weeks with a schedule of 8:00 AM – Noon Eastern, Monday – Friday, followed by self-directed learning and follow-up tasks.
+ Attendance is vital for your success; no time off is allowed during training or during our go-live period of January 2 – 31, 2025. Exception: All Humana Associates have Humana-observed holidays off (paid).
Schedule Following Training
+ Following training, you must have the flexibility to work an eight-hour shift between the hours of 8:00 AM and 6:30 PM Eastern Time, Monday – Friday.
+ This position requires learning many systems, policies, and tools, and it takes time to become proficient in the role. You must be willing to remain in this position for a period of twelve (12) months before applying to other Humana opportunities.
Work at Home Guidance
To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
+ Wireless, satellite, cellular and microwave connection are not permitted, your connection must be hard-wired .
+ Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
+ Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Additional Information
PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF OR WORD FORMAT)
Language Proficiency Testing
Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
Interview Process
As part of our hiring process for this opportunity, we will be using technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
+ Text Prescreen : Shortly after submitting your application, you may receive both a text message and email requesting you to complete 10 to 15 prescreen questions with either yes or no answers. The text message may arrive prior to the email. If you prefer to answer via computer or tablet, wait for the email.
+ Video Prescreen: If you are successful with the Text Prescreen, you will receive another communication to record a Video Prescreen. This is an online video activity using your phone, tablet, or computer; however, most candidates prefer using a computer or tablet.
+ Interviews : Some candidates will be invited to interview. If so, the recruiter will reach out to schedule.
+ Offers : Finalists from the interview will be contacted by a recruiter to discuss an offer for the job
+ Note : Depending on the number of openings, the number of candidates who apply, and the schedules of interviewers and recruiters, this process may take several weeks or less; however, know that we are working hard to proceed as quickly as possible and to keep you informed.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$44,200 - $60,900 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
Source : Humana
