Night Audit Clerk - Daily Management Inc

Position Title: Night Audit Clerk

Resort and Location: The Grandview at Las Vegas

Department: Front Office

FLSA Status: Non-Exempt

Reports To: Front Desk Manager/MOD

Position Summary:

This position is primarily responsible for assisting every guest in checking in and out and making resort guest feel welcome. This position requires that all guests be greeted as they enter the lobby and that the front desk associate is attentive to all guest needs. This position will also answer phones and direct calls to appropriate departments as needed. Lastly, this position will be working with Night Audit functions, such as: reconciliation, and organization of Night Audit reports. This position primarily works overnight, 3rd shift, hours.

Specific Responsibilities:

Core duties and responsibilities include the following: Other duties may be assigned.

• Adhere to all resort safety procedures and regulations
• Assists guests and ensures that any issues or challenges are addressed in a professional and timely manner.
• Processes guest check in and offers additional services that the guest may need.
• Answer telephones and direct incoming calls.
• Perform night audit functions such as: key logs, filing of registration cards, release room holds, sort receipts based on transaction data, and process room stay overs.
• Maintains a cordial, professional relationship with all staff members and customers. Assists with special projects as required
• Maintains complete knowledge of: a) All resort facilities/services; b) All guest room layouts, bed types, and décor; c) Room availability for any given day; d) Restricted dates, rates and room types; e) All room rates, packages and promotions. f) Specific arrangements between resort and travel agencies.
• Maintains confidentiality of guest information and pertinent hotel data.
• Assigns rooms and keys and create reservations.
• Prepares bills and collects payment/deposits for visit.
• Provides suggestions of places to visit, eat, and shop.
• Explains all transportation options.
• Previous experience in hotel/resort.
• Sets up work station with necessary supplies and resource materials.
• Monitors and responds to all emergency situations.
• Ability to function in a fast-paced environment and able to multitask.
• Excellent interpersonal communication skills.
• Ability to manage multiple projects with demonstrated flexibility

Position Requirements (Skills/Abilities):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to represent the resort professionally and interact positively with owners and guests.
• Previous customer service experience.
• Previous experience in reservations. Experience in a resort setting is a plus.
• Experience with internet software; and word processing software

Experience:

The requirements listed above are representative of the knowledge, skill, and /or ability required. One year of hospitality-related experience is desired. Timeshare or Resort experience highly desirable. Must be able to manage multiple priorities simultaneously; communicate effectively at all levels; and demonstrate the ability to analyze and resolve problems. Bilingual skills a plus.

Education:

High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Flexible Scheduling:

Must be able to work Evenings, Friday, Saturday, Sunday and Holidays.

Physical Demands:

While performing the duties of this job, the employee is required to walk, stand, stoop, kneel, crouch. The employee Is required to use his/her hands and fingers to feel, and reach for objects of various sizes, shapes, and weight.

The employee will occasionally be required to climb a step ladder or balance and, to talk, to hear and /or smell. The employee must regularly push, pull, lift and /or move 10-25 lbs. And occasionally push, pull, lift and /or move 50 or more pounds with assistance. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus on various settings. Good customer service skills are a must.

Standards of Appearance:

This position is highly visible in all resort areas. Team member must present a professional appearance and must adhere to all Operating Procedures and Standards of Appearance set by Daily Management and the Resort.

Standards of Conduct:

The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, alcohol consumption, etc., stated in the Team Member handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group.

EEO AA M/F VET DISABLED