Night Audit - Wyndham Garden Norfolk Downtown

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Careers at Commonwealth Lodging

Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty

POSITION OVERVIEW: The position involves high guest contact and presents the first point of contact for all guests. The Night Auditor is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Always maintain positive guest relations. Work to resolve guest challenges, ensuring guest satisfaction. Responsible for the auditing of all charges and postings and correcting work as required. The Night Auditor reconciles daily activity and closes all accounts in preparation for the new day. All information will be processed and formatted into daily reports and distributed as the morning reports.

QUALIFICATIONS, EDUCATION & EXPERIENCE:

• High School Graduate or General Education Degree (GED): or Work Equivalent
• Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred
• Minimum of 1-2 years of experience as a Guest Service Agent is preferred.
• Previous cash handling experience is preferred.

• Good communication skills both written and verbal.
• Exert physical effort in lifting/transporting at least 25 pounds.
• Endure various physical movements throughout the work areas.
• Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.

RESPONSIBILITES:

• Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
• Communicate effectively with guests as well as team.
• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Verify guest information upon arrival and departure
• Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
• Maintain and secure a cash bank to perform job functions.
• Process all payments according to established hotel requirements, and Commonwealth Lodging Management cash handling S.O.P.'s
• Maintain all guest information and hotel occupancy status using hotel operating systems
• Process adjustments, rebates, paid outs and credits as required.
• Post and audit Banquet charges.
• Reconcile telephone calls and miscellaneous accounts.
• Audit all miscellaneous charges. (Banquets, Bars etc.)
• Verifies package postings on house accounts.
• Run end of day program and close day.
• Check that interfaces are up and running.
• Run morning reports and backup reports and distribute accordingly.
• Print express check out folios and distribute.

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.