Front Desk – Night Auditor

The Night Auditor is responsible for the overnight operations of the Front Desk, ensuring the guests have a single point of contact during those hours, while also performing the audit functions of the hotel's daily transactions, giving ownership and management a clear reporting snapshot of performance.

Department:

· Front Desk

FSLA Status

· Non-Exempt

Supervisory Responsibilities:

· None

Duties/Responsibilities:

• Ensures efficient, friendly, and professional guest registration, check-out, and telephone service.
• Performs front desk staff responsibilities as needed.
• Assists with resolution of guest problems/complaints as needed.
• Follows night audit checklist to ensure completion of all nightly activities and counts down banks at the beginning and end of each shift.
• Monitors and maintains the front desk area and ensures that all exterior entrances are secured for safety and security, and reopening front entrance at the time designated per the hotel's procedure.
• Possesses and maintains thorough knowledge of hotel services, facilities, policies, room rates, and area attractions.
• Posts room charges and taxes to guest accounts.
• Reconciles all guest charges and credit card charges and payments, transfers charges and deposits to master accounts, verifies all account postings and balances.
• Tracks room revenues, occupancy percentages, other front office statistics, and transmits to the assigned distribution list nightly.
• Prepares summary of cash, check, and credit card activities, summarizing the results of operations for management.
• Knows how to operate PMS, and other front office equipment.
• Verifies all documentation for tax exempt status and corresponding binder which may be audited.
• Provide detailed shift report.
• Stays knowledgeable of fire panel functions and location of water shut off.
• Cleans and sanitizes lobby area, making sure the TVs are on designated stations and at appropriate volume levels.
• Sets up breakfast according to the daily scope and schedule of the hotel.
• Stocks the sundry shop, and inventories when requested.
• Monitors and requests reorder of supplies for the Front Desk and Back Office.
• Code invoices for entering into M3 or other applicable accounting software.
• Delivers items to guestrooms as requested.
• Performs any other tasks requested during the overnight shift.
• Follows all OSHA/HAZCOM procedures.
• Wears appropriate brand required uniform and name tag during all scheduled shifts.

Required Skills/Abilities:

• Detail oriented and thorough
• Excellent written and verbal communication skills
• Active listening
• Service Oriented
• Complex problem solving

Education and Experience:

• High school diploma or equivalent
• Three months of related experience

Physical Requirements:

• Prolonged periods standing and working at a computer screen
• Must be able to lift and carry up to 25 pounds at a time

Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

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