Night Auditor - Waring Hotels

Seeking experienced Night Auditor for Hilton Hotel

FLSA: Non-Exempt  

Part-time position. Eligible for holiday premium and sick leave. 

Must be available to work Sunday-Saturday, including holidays.

Apply at www.cherrycove.com/careers                                                                                                                                      

Job Summary: The hotel Night Auditor is an hourly position reporting directly to the Front Desk Supervisor and or General Manager.  The Night Auditor is responsible for accurately accounting, balancing, and recording all of the daily transactions in the hotel. The Night Auditor performs check in and check out services for guests.   

Essential Functions: 

Audit and Accounting Duties:

1. Post and balance the day’s transactions
2. Reconcile credit card system to daily transaction list from rooms
3. If applicable, prepare Food & Beverage audits to breakdown and balance restaurant figures
4. Accurately reconcile all computer “end of day” issues and problems that might occur throughout the work day
5. Greets customers immediately with a friendly and sincere welcome 
6. Demonstrates a commitment to guest service by proactively responding to guest needs and delivering excellent customer service 
7. Actively listens to customer requests and responds professional and appropriately; ensures prompt resolution of pricing conflicts, stay inconveniences, etc.
8. Completes the registration process in an accurate, timely, and courteous manner
9. Provides welcome packet containing room key, tokens of appreciation, gifts, etc. to guests
10. Promptly and courteously answers the telephone, capturing and relaying messages in an accurate and timely manner
11. Accepts and records vouchers, credit cards, traveler’s checks, and other forms of payment
12. Assists guests with check-out payments or charges
13. Ensures rooms and services are correctly accounted for on guest’s statement
14. Responds to e-mail requests in a timely and professional manner
15. Completes all aspect of front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities, and computer systems
16. Completes and maintains financial control procedures for cash, vouchers, inventories, and receivables and strictly complies
17. Maintains key control and lost-and-found and follows procedures for both
18. Ensures guest’s ledgers are accurate and monies owed are collected for stay and services
19. Other duties as assigned

 Safety and Security: 

1. Recognizes, reports, and corrects conditions which may create security and safety hazards
2. Understands and adheres to policies and procedures for the hotel’s key control system
3. Participates in on-going safety training

Required Knowledge, Skills, and Abilities:

1. Excellent customer service skills
2. Ability to multi-task, be organized and exercise good judgement
3. Good time management skills
4. Ability to read, write, and communicate effectively in English 
5. Ability to obtain CPR Certification
6. Possess proficient accounting and mathematical skills
7. Ability to access and accurately input information into a computer using Excel and other software applications
8. Proficient with office automation such as calculators, fax, telephone, etc.
9. Ability to complete Brand required training within Brand specified timeframe

Education and Experience: 

1. High school diploma/GED
2. One (1) year of experience in hotel accounting or related work experience   

Physical and Environmental Conditions:

1. Ability to push/pull up to 200lb cart
2. Must be able to sit, stand and walk for long periods of time, and be able to bend at the waist and stretch above the head

Due to the nature of the position, you can expect to standup the majority of the time. Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting or training rooms, and residences. Use of safe work place practices is required.

This document only provides a general description of the position. It is neither intended nor represented as providing a fixed and/or complete list of its duties, skills, efforts, responsibilities or working conditions. Management has the right at any time to change these duties or description herein.

The Cherry Cove Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. 

Pursuant to the Americans with Disabilities Act (ADA), the Amendments Act of 2008 (ADAAA), Titles I and II of the ADA of 1990, and Sections 503 and 504 of the Rehabilitation Act of 1973, The Cherry Cove Group will not discriminate against any employee or applicant for employment because of a physical or mental impairment with regard to any position or program for which that person is qualified.