Night Auditor- Hilton Garden Inn Miami - Lexima

Night Auditor Job Description 

Position Summary 

The Night Auditor is responsible for the preparation and disposition of all night audit checklist work and reports. They are also responsible for providing attentive, courteous and efficient service to all guests throughout their stay while conducting the front office functions while on  

Position Type and Expected Hours of Work 

This is a full-time benefit eligible position. This position typically works duringthe 11pm – 7am. This position must be flexible to work variable days of the week to include weekends and holidays based on business needs.   

Essential Job Functions   

• Greet and welcome all guests approaching the front desk in accordance with Hilton Garden Inn Hotels/Brand Standards. 

• Responsible for the preparation and disposition of all night audit checklist work and reports as well as the front office function on the third shift. 

• Handle check-ins and check-outs in a friendly, efficient and courteous manner. 

• Answer all guest inquires (i.e. hotel services and amenities, the area, etc.). 

• Be aware of all rates, packages and special promotions. 

• Obtain all necessary information when taking room reservations and follow rate quoting guidelines. 

• Fully understand and be able to operate all relevant aspects of the front desk computer system. 

• Focus on his/her role in contributing to guest satisfaction surveys. 

• Prepare coffee set-up each morning prior to serving time. 

• Pass and maintain food handlers license as required by hotel. 

• Balance daily reports and identify and correct any errors. 

• Maintain cashiering responsibilities as per front office procedures.