Night Auditor - Residence Madison East
Madison, WI 53704
About the Job
Pay: 17.00 per hour
Shift: Full Time 11PM - 7AM
The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks.
Responsibilities:QUALIFICATIONS:
- At least 1 year of progressive experience in a hotel or a related field required.
- High School diploma or equivalent required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must be able to work independently and with minimal supervision.
- Knowledge of Accounting Principles.
- Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
- Must be proficient in Windows operating systems company approved spreadsheets and word processing.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Must be able to work in a self-managed environment.
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
- Must maintain composure and objectivity under pressure.
Responsibilities include but are not limited to:
- Approach all encounters with guests and associates in a friendly, service-oriented manner, maintaining a warm demeanor.
- Maintain attendance and appearance standards per Aimbridge Hospitality policies.
- Comply with safety regulations and complete the End of Day process, including running required reports and balancing daily work.
- Fulfill Front Office functions during night shifts, ensuring security checks and handling guest requests.
- Maintain proper record-keeping and cashiering responsibilities, including direct bills and log books.
- Train new Night Auditors as needed and prepare the Daily Flash Report.
- Handle Lost and Found items according to standards and complete reports as requested by management.
- Assist guests with food orders and service as needed, demonstrating suggestive selling techniques.
- Attend meetings and perform any other duties as assigned by management.
Property Details:
Whether visiting the University of Wisconsin or spending a weekend at Wisconsin Dells, we've got our guests covered. Fantastic shopping is just next door at the East Towne Mall and dozens of great Madison restaurants are located nearby. Just minutes from the Madison airport our pet-friendly, extended-stay hotel offers 50% larger suites than our competitors. Business travelers love being a short drive from major Madison businesses including EPIC, Alliant Energy, and American Family Insurance. Families love the spacious kitchens in every suite, each equipped with a full sized fridge, stove top, dishwasher, microwave and oven.
Company Overview:As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits:After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan