Night Auditor - Vesta Hospitality

JOB DESCRIPTION: Night Auditor

POSITION SUMMARY

This position is responsible for balancing the revenue and expense transactions, which occurred during the day. The Auditor provides services at the front desk professionally, efficiently, and courteously.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential Duties:

1. Acts as Night Manager On Duty during the graveyard shift.
2. Balances, investigates, analyzes and corrects any out-of-balance accounts' involving all vouchers, credit cards, city ledger and cash accounts.
3. Verifies all in-house and closed accounts for accuracy. Validates all rates and posts room and tax charges accurately.

Job Duties and Responsibilities:

• Adheres to guest room key control procedures.
• Adheres to hotel credit policies and procedures, including credit card authorization, direct bill accounts, check-cashing, cash-payment guests, telephone deposits, etc.
• Conducts all steps in the property management night audit system to close the current business day and open the new business day.
• Prepares daily operational reports as required.
• Completes necessary functions of call accounting system.
• Adheres to hotel mail, package and message handling procedures.
• Operates the hotel PBX according to procedures. Uses proper telephone etiquette when answering all telephones. Knowledgeable of voice mail system.
• Handles safe deposit boxes in accordance with hotel procedure.
• Processes guest payments and check-outs within hotel and company policies and procedures.
• Posts outlet charges promptly and accurately.
• Balances end-of-shift work and cash drawer.
• Follows all guidelines in regards to guest service

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Maintains punctual, regular and predictable attendance.
• Works collaboratively in a team environment with a spirit of cooperation.
• Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with guests and coworkers and including the ability to communicate effectively and remain calm and courteous under pressure.
• Respectfully takes direction from supervisor.
• Complies with all safety policies, practices and procedures and reports all unsafe activities to supervisor.
• Participates in proactive team efforts to achieve hotel and company goals.
• Provides leadership to others through example and sharing of knowledge and skills.
• Performs other duties as assigned.

Vesta Hospitality’s focus areas are:

Our Teams | Our Guests | Financial Responsibilities | Our Revenue | Responsible Business

Guest satisfaction scores, safety and risk prevention measures, and others.

QUALIFICATIONS

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Education and/or Experience:

A minimum of a high school diploma or general education degree (GED). Experience with hotel computer systems and spreadsheet programs useful; prior hotel front desk experience helpful.

Language Skills:

Must be able to read, write and speak English. Must be able to read and interpret simple and complex documents, reports, manuals and correspondence. Must be able to write simple and complex documents, reports, and correspondence. Must be able to speak effectively with clear speech to individuals and groups. Multilingual skills helpful but not required.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Computer Skills:

Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations, download forms, and preserve/backup important data.

Reasoning Ability:

Must be able to apply common-sense logic and understanding to carry out instructions provided in written and/or-oral form. Must have the ability to solve problems involving several variables in given situations and interpret a variety of instructions provided in written and/or oral form. Must be able to demonstrate effective interpersonal skills, sound judgment and decision-making. Must be able to utilize mathematical skills including the ability to add, subtract, multiply and divide. Must be able to accurately perceive, comprehend and analyze situations, data, and incidents. Must be able to memorize instructions.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

The physical demands described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and position requirements.

The associate must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. While performing the duties of this job, the associate is regularly required to stand, talk, hear and walk; reach with hands and arms; use hands to finger, handle or feel. The associate is occasionally required to climb or balance, stoop, kneel, crouch, or crawl, taste or smell. The associate is occasionally required to sit. The associates must be able to read, see (close, distance and peripheral vision), adjust focus and apply depth and perception vision.

The work environment described here is representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and position requirements.

While performing the duties of this job, the associate is regularly exposed to work near moving mechanical parts, fumes or airborne particles. The associates is occasionally exposed to outdoor weather conditions, wet or humid conditions (non-weather), toxic or caustic chemicals. In rare occasions, the associate is required to work in high, precarious places. The noise level in the work environment is usually moderate.

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