Night BU UC - South Shore Health

Job Description Summary

The Unit Coordinator/PAC coordinates the activities of the nursing staff, the patients, the physicians, other hospital departments, and visitors within the Parent Child Division. He/she performs multiple tasks necessary to register patients, performs general receptionist and clerical duties in order to facilitate efficient functioning of the nursing unit, and provides excellent customer service.

Job Description

ESSENTIAL FUNCTIONS

1 - CUSTOMER SERVICE

   a - Demonstrates professional courtesy in all interactions, resolves customer inquiries or moves them up the chain of command until resolved.

   b - Acts as resource person to nursing staff, other clinicians, support services and OB office personnel.

   c - Utilizes service recovery for any situation where patient /visitor is unhappy with service or service standards are not acceptable.

   d - Answers the phone according to SSH telephone etiquette standards. Routes all call to appropriate person.

2 - TECHNOLOGY
 Utilizes technological solutions to work processes and practices.

   a - Utilizes all SSH defined applications required by department and unit standards.

   b -  Access SSH defined applications to review email, learning management and other resources as applicable. Embraces technological advances that allow us to communicate information effectively and efficiently based on role.

   c - Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.
 

3 - ADMISSION/DISCHARGE/TRANSFER OF PATIENTS

   a - Registers all incoming patients, verifying and correcting demographic, insurance, and other information as needed.  Photographs patients for EMR as needed. Scans insurance card.

   b - Meets department standard of 98% accuracy rate.

   c - File reports in to the patient’s chart in appropriate areas, including but not limited to prenatal record, Healthcare proxy, required consents, and ultrasound reports.

   d - Registers newborns.
a.             Correct newborn naming convention according to SSH standards
b.             Pulls all demographic information from maternal EHR.
c.             Attaches newborns born outside hospital campus to the correct mother.

   e - Collects co-payments as required for up to 30% of BU-ED eligible patients.

   f - Ensures discharge disposition is entered accurately and in a timely manner.

   g - Ensures discharge notification is faxed to appropriate provider office.

   h - Fax necessary discharge paperwork and medication reconciliation to appropriate provider(s).

   i - Copies all information required for transfer of patients to other facilities.

   j - Keeps Epic Unit Manager up to date

4 - SAFETY/QUALITY -  Fosters a "Culture of Safety" through personal ownership and commitment to a safe environment.

   a - Order supplies from Stores/other departments as needed or requested in collaboration with department leadership.

   b - Collaborates with department leadership to maintain/change par levels and to order from outside vendors.
 

5 - SAFETY AWARENESS
Fosters a “Culture of Safety” through personal ownership and commitment to a safe environment

   a - *Understands individual roles/responsibilities in event of hospital codes/emergency preparedness.  (e.g., Code Disaster).

   b - Ensures that unit environment meets regulatory requirements at all times (no cardboard boxes on the floor, safe passages). 

6 - PROFESSIONAL DEVELOPMENT

   a - Functions as a preceptor for new employees.

   b - Facilitates efficient hand off shift to shift.

   c - Demonstrates dependability/flexibility in meeting scheduling needs of the unit and Hospital.

   d - Utilizes critical thinking and problem solving in day to day operations as well as emergent situations. 

   e - Attends all required education programs and a minimum of 50% of all staff meetings.

   f - Assumes an active role in keeping informed about changes in hospital policy, procedure, and equipment.

7 - COMPLIANCE

   a - Works within legal, regulatory and ethical practice standards relevant to the position.

   b - Complies with applicable policies and procedures.

   c - Safeguards the privacy and security of patient information.  The employee complies with policies and procedures relating to SSH’s privacy and security programs.

   d - Brings potential compliance issues to a manager, supervisor, director or VP.

   e - Complies with the mandatory education requirements of the compliance, privacy and security programs.

8 - PATIENT/FAMILY CENTERED CARE

   a - Conveys respect for values, preferences, and expressed needs of the patient and family.

   b - Communicates and collaborates effectively with patients and families to promote patient health and well-being. 

Technology and Learning

   a - Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.

   b - Embraces technological advances that allow us to communicate information effectively and efficiently based on role.

JOB REQUIREMENTS

Minimum Education - Preferred

High School Diploma/GED preferred, Associate’s Degree in Business preferred

Minimum Work Experience

Equivalent of three (3) years’ experience in business operations or office management

Required additional Knowledge, and Abilities

Ability to communicate effectively and document information accurately.
Ability to deal efficiently and effectively with a wide variety of individuals.
Demonstrated competency in word processing and spreadsheet software
Technical knowledge base of PCs and telecommunications preferred
Technical knowledge of electronic medical record systems preferred