NIGHT FRONT DESK MANAGER - Compass Group, North America

Flik Hospitality Group

Salary: $55000 / year





What makes FLIK click



What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.




We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.










Job Summary






As a Night Front Desk Manager, you will manage the duties and responsibilities of the Front Desk associates to ensure guest satisfaction in the operation. Responsibilities include hiring and managing employee relations for the front desk and reservations staff, overseeing the daily operation of services for the account, handling all guest complaints, and following up to ensure accuracy.



Essential Duties and Responsibilities:






+ Oversees the daily operation of the front desk, coordinating with other departments as required to manage guest satisfaction.


+ Manages day-to-day operation of the front desk by ensuring staffing, service and financial standards are met.


+ Ensures the day-to-day operation of the front desk meets AAA 5-Diamond standards at all times including appearance standards.


+ Attends management meetings and those that relate to the front desk.


+ Handles guest compliments, complaints and concerns in an appropriate fashion to ensure guest satisfaction and fiscal responsibility.


+ Prepares staffing schedules, training, maintaining department payroll reports, vacations, holidays, sick leave, and absence records.


+ Assists with interviewing candidates, performance reviews, and manages performance as required.


+ Controls stock inventory levels, monitors workstations for cleanliness and organization at the Front Desk and in the back office areas.


+ Performs other duties as assigned.






Qualifications:



+ Must have previous leadership experience in a hotel


+ Must have thorough knowledge of the Night Audit process


+ Must have nightly availability to lead overnight team


+ Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.






Apply to Flik today!


Flik is a member of Compass Group USA


Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)





Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.


Applications are accepted on an ongoing basis.


Flik maintains a drug-free workplace.


Associates at Flik Hospitality are offered many fantastic benefits.



+ Medical


+ Dental


+ Vision


+ Life Insurance/ AD


+ Disability Insurance


+ Retirement Plan


+ Paid Time Off


+ Holiday Time Off (varies by site/state)


+ Associate Shopping Program


+ Health and Wellness Programs


+ Discount Marketplace


+ Identity Theft Protection


+ Pet Insurance


+ Commuter Benefits


+ Employee Assistance Program


+ Flexible Spending Accounts (FSAs)



Req ID: 1360642


Flik Hospitality Group


JEANNE M LANE


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