NLP Analyst ( Natural Language Processing) - Tanisha Systems

Job description:-

Title: NLP Analyst ( Natural Language Processing)
Location: Philadelphia, PA
Rate/Salary: $60-65 $ P/H on W2 / 120-130 K P/A.


Additional Job Details:
Job Summary

• We are looking for a Natural Language Processing Analyst to join our Professional Services Team. Our NLP Analysts play a crucial role in creating intuitive and intelligent experiences across multiple text and voice channels. NLP Analysts use established NLP tools and features to support conversational experiences that drive business outcomes.
• NLP Analysts work on collaborative project teams with conversation designers, business analysts, solution architects, and developers to deliver custom solutions. NLP Analysts interact directly with customers to analyze business objectives, advocate for NLP solutions, and offer mentorship and training that will enable customers to manage their own applications.

RESPONSIBILITIES

• Research and analyze the scope of intents within the linguistic and technical dimensions of bot's capabilities
• Establish intent and entity scopes
• Identify training needs/ gaps
• Collaborate with design and development teams to ensure NL performance supports positive UX
• Define the approach towards using specific platform features to service the needs of business use cases
• Clean, label, and prepare training data
• Create and maintain testing data sets to verify NLU performance
• Analyze chat/call history and optimize intent/entity training
• Debug the bot behavior and fix NL issues
• Create intent/ entity accuracy reports

MUST HAVE SKILLS

• Excellent written and spoken communication skills
• An appreciation for constant learning and solutioning
• A willingness to take on challenges that are not clearly defined
• Strong customer relationship management skills
• Understanding of User Experience principles and techniques
• Hands-on experience with chatbots and voice assistants
• Background in linguistic analysis of conversational language
• Ability to explain complex concepts to a diverse audience and advocate for solutions that optimize the capabilities of the Kore.ai platform
• Familiarity with G-Suite, Office 365, and collaboration tools like MS Teams and Slack

OTHER SKILLS WE'D APPRECIATE

• Training in computational linguistics. Knowledge of deterministic and probabilistic models.
• Experience building Client model data sets.
• Experience in data analysis. Including cleaning, classification and labeling.
• Experience fine tuning ASR and TTS models, background in speech acoustics.
• Well versed in prompt engineering and LLM fine-tuning.
• Programming capabilities in JavaScript & Python.
• Expert users of Kore.ai XO, Dialogflow, Rasa and other chatbot platforms.
• An understanding of text processing pipelines.

EDUCATION QUALIFICATIONS

• Bachelor s degree in computer science, Computational Linguistics, or related field plus 1-3 years professional experience
• Master s degree in computer science, Computational Linguistics, or related field preferred.

About We, Inc.

We, founded in 2002 in Massachusetts-USA, is a leading provider of Custom Application Development and end-to-end IT Services to clients globally. We use a client-centric engagement model that combines local on-site and off-site resources with the cost, global expertise and quality advantages of off-shore operations. We deliver Custom Application Development, Application Modernization, Business Process Outsourcing and Professional IT Services from office locations in USA and *.
We services clients in Government, Banking & Financial Markets, Insurance, Healthcare, Retail & Consumer Goods, Energy & Utilities, Life Sciences, Telecom, Manufacturing and Transportation Industries around the globe. Our engagement model provides a flexible operational environment that empowers our clients with the right levels of control.

Want to read more about We? Visit us at www.tanishasystems.com

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