NOC Analyst - Kloud9 IT, Inc.

NOC Analyst Job Brief:

We are an IT company with a headquarters in Cleveland, Ohio. We have been in business for nearly three decades. We are currently recruiting for a NOC Analyst. The ideal candidate will be responsible for the proactive monitoring and maintaining the network of our clients under supervision of assigned Sr. Project Engineer. The candidate should be able to follow and update documentation.

NOC Analyst Responsibilities:

• Ensure smooth and top-quality delivery of processes set forth are adhered
• Review monitoring alerts received from infrastructure devices, create incidents, assign/engage support teams as needed
• Multi-task and solve multiple trouble issues simultaneously, meet SLA while providing hands-on troubleshooting or escalation of events
• Ensure timely and accurate notifications of all high severity incidents
• Learn and enhance technical skills to resolve incidents and support First time resolve initiative in NOC
• Escalates performance issues, unresolvable incidents and service interruptions to technical support. Create and update incident records in the tracking system
• Ensure all customer affecting network events are managed to resolution in a timely manner, meeting all SLAs
• Perform documented procedures for standardized support activities

NOC Analyst Requirements:

• Technical Degree or Diploma and/or certification in IT Field
• 1-2 years of hands-on experience working in IT Industry is an asset, not a requirement
• Strong Verbal, Written and interpersonal communication skills
• ITIL v3 certification would be an asset, not a requirement
• Previous work experience with system alert monitoring would be an asset, not a requirement.
• Previous work experience with a ticketing and remote login software would be an asset, not a requirement

Exhibit our Core Values:

• We always lead with precision and integrity
• We have the best employees and best clients
• We work hard, play hard
• We work hard with boundless resilience
• We are innovative and unique