NOC Change Management Analyst - MRINetwork Jobs

Charlotte, NC

Duties & Responsibilities

80%

Analyze Change Maintenance requests.
Ensure documented Change Management processes are followed.
De-conflicts impact between maintenance to avoid unplanned outages.
Conveys details of the maintenance to end users if customer escalations arise
Document discrepancies and track/notify to ensure records are accurate.
Coordinates work and support with Field Operation, Outside Plant and the NOC, and processing impact assessments received.
Participates in an on-call rotation which will include evenings, weekends and Holidays
Monitors the network and report on maintenance successes and overall performance statistics
Knows the basic terminology and technology associated with each maintenance and identifying if it is documented correctly
The Analyst would also monitor the network and report on maintenance successes and overall performance statistics.

20%

Qualifications

Education: Bachelorsdegree preferred and/or combination of 4 years related experience
Experience: 3+ years of directly related telephony or network operations experience. Must have extensive computer skills with MS Office suite (Excel, Word, PowerPoint), experience with Inventory systems is a plus.
Key Competencies: Strong work ethic and multi-tasking ability, as well as the ability to work independently with minimal supervision.

Source : MRINetwork Jobs