NOC/Desktop Technician - Applab Systems Inc
Jackson, MI
About the Job
Role Name: NOC Technician/Desktop Support
Location: Jackson, MI (Onsite from day one )
Duration: Contract
Job Description:
" Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
" Monitoring and escalation of critical application as per the SOW.
" Generate and publish Application performance report
" Provide notification to customers and the service teams for Severity 1 events.
" Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
" Central point of contact for technical support teams including status updates for on-going incidents/events.
" Must have aptitude and attitude to learn / work on new technologies.
" Should be willing to work in shifts 24x7.
" Create, update and document system processes and tasks as required.
" Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.
" Work Closely with Wireless technology groups
" Cisco IOS and APIC
" Juniper JUNOS
" Palo Alto firewalls
" Wireless technology ( Cisco , Aruba , Juniper Mist , Meraki)
" SDN Technology ( SDWAN , NSX or Similar)
" Layer 2 and 3 network concepts
" Routing protocols, OSPF and BGP
" Troubleshooting connectivity issues
" WAN networking concepts
" Network documentation
" IT Service Management applications
" Monitoring Tools & automation concepts
Basic Requirements
" 4+ Years supporting event monitoring is preferred.
" Hands-on experience with the following:
o Alert monitoring tool experience required. Client Open View Operations SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.
o Incident Management and handling
o ITSM Tool (ServiceNow) exposure
o Telecommunication Equipment Knowledge (Radio, Wireless Networks,
o IT communication Tower Hardware.
o Application monitoring experience, SAP Monitoring preferred. ( Tools SolMan, CA Wily)
Thanks & Regards
Ankur Raghav
Team Lead
Direct: +1 609-766-0119
Email: ankur@applabsystems.com
4365 Route 1 South, Suite 105 Princeton, NJ 08540
Location: Jackson, MI (Onsite from day one )
Duration: Contract
Job Description:
" Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
" Monitoring and escalation of critical application as per the SOW.
" Generate and publish Application performance report
" Provide notification to customers and the service teams for Severity 1 events.
" Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
" Central point of contact for technical support teams including status updates for on-going incidents/events.
" Must have aptitude and attitude to learn / work on new technologies.
" Should be willing to work in shifts 24x7.
" Create, update and document system processes and tasks as required.
" Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.
" Work Closely with Wireless technology groups
" Cisco IOS and APIC
" Juniper JUNOS
" Palo Alto firewalls
" Wireless technology ( Cisco , Aruba , Juniper Mist , Meraki)
" SDN Technology ( SDWAN , NSX or Similar)
" Layer 2 and 3 network concepts
" Routing protocols, OSPF and BGP
" Troubleshooting connectivity issues
" WAN networking concepts
" Network documentation
" IT Service Management applications
" Monitoring Tools & automation concepts
Basic Requirements
" 4+ Years supporting event monitoring is preferred.
" Hands-on experience with the following:
o Alert monitoring tool experience required. Client Open View Operations SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.
o Incident Management and handling
o ITSM Tool (ServiceNow) exposure
o Telecommunication Equipment Knowledge (Radio, Wireless Networks,
o IT communication Tower Hardware.
o Application monitoring experience, SAP Monitoring preferred. ( Tools SolMan, CA Wily)
Thanks & Regards
Ankur Raghav
Team Lead
Direct: +1 609-766-0119
Email: ankur@applabsystems.com
4365 Route 1 South, Suite 105 Princeton, NJ 08540
Source : Applab Systems Inc
