NOC Engineer - Hybrid Remote - Engineering Resource Group
East Hanover, NJ 07936
About the Job
Description
- Permanent position for a NOC Engineer for remote monitoring and network operation for Managed Service Provider solutions stack.
- This is a HYBRID position - 3 days in the office, 2 days remote.
- Automate and enhance service delivery of the technical services team as well as streamlining information reporting.
- Work with the Technical Account Management team and the Service Delivery Manager to develop and maintain the standard operating procedures for the RMM tool.
- Work on deployment, usage, maintenance, and innovation of support delivery.
- Monitor of tickets created by the RMM tool in the Professional Services Automation (PSA) tool to better understand and adjust implementation of monitors, scripts, and configuration.
- Automate processes and procedures performed by the technical services team via the RMM tool and other tools. Automate through system patching, software installation, reactionary service delivery, scripting, and reporting.
- Find more efficient ways of performing repetitive tasks and/or service delivery automation through RMM tool.
- Configure and maintain security within the RMM tool for usage by var ous teams to ensure adequate access and usage but prevent damage or misconfiguration by other members.
- Monitor RMM server(s) to ensure optimum performance and usability.
- Continuously enhance personal knowledge of our MSP stack and industry
Requirements
- Bachelor’s degree or equivalent work experience.
- Minimum 3 years of experience working for an MSP required.
- Experience with Remote Monitoring and Management (RMM).
- Experience with ConnectWise Automate.
- Experience with ConnectWise Manage.
- Experience with PowerShell scripting
- Ability to work independently in a fast-paced environment.
- Experience with ITGLUE, ImmyBot, CyberCNS, ConnectWise Perch SIEM, BrightGauge, and Microsoft Intune preferred.
Contact
Click Apply to job, or call me, Diana Ferrarini, at (973) 490-7000 ext. 121
Job #: 21678-DF1
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Source : Engineering Resource Group