NOC Engineer L2 - Danta Technologies

• Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
• Monitoring and escalation of critical application as per the SOW.
• Generate and publish Application performance report
• Provide notification to customers and the service teams for Severity 1 events.
• Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
• Central point of contact for technical support teams including status updates for on-going incidents/events.
• Must have aptitude and attitude to learn / work on new technologies.
• Should be willing to work in shifts 24x7.
• Create, update and document system processes and tasks as required.
• Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.
• Work Closely with Wireless technology groups
• Cisco IOS and APIC
• Juniper JUNOS
• Palo Alto firewalls
• Wireless technology ( Cisco , Aruba , Juniper Mist , Meraki)
• SDN Technology ( SDWAN , NSX or Similar)
• Layer 2 and 3 network concepts
• Routing protocols, OSPF and BGP
• Troubleshooting connectivity issues
• WAN networking concepts
• Network documentation
• IT Service Management applications
• Monitoring Tools & automation concepts

Basic Requirements

• 4+ Years supporting event monitoring is preferred.
• Hands-on experience with the following:
  • Alert monitoring tool experience required. Client Open View Operations SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.
  • Incident Management and handling
  • ITSM Tool (ServiceNow) exposure
  • Telecommunication Equipment Knowledge (Radio, Wireless Networks,
  • IT communication Tower Hardware.
  • Application monitoring experience, SAP Monitoring preferred. ( Tools SolMan, CA Wily)

Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.