NOC Engineer - Inceed

Compensation: $24.25 to $28.50

Location: Overland Park, KS 

Position: NOC Engineer 

Inceed has partnered with a great company to help find a skilled NOC Engineer  to join their team! This position offers a unique opportunity for individuals looking to grow their technical skills in a dynamic managed services environment. The role is focused on providing Tier 1/Tier 2 support for managed services customers. The position is for night shifts, making it ideal for those who prefer or are accustomed to working outside typical business hours. This role involves troubleshooting and resolving technical issues, managing help desk requests, and working on a rotating schedule with occasional holiday work at a higher pay rate. The successful candidate will have a chance to grow their skills with various certifications and exposure to cloud and virtualization technologies.

Responsibilities:

• Monitor and respond to help desk console alerts, working on break/fix and existing tickets as assigned.
• Assist with customer requests, provide timely updates, and escalate issues as needed to ensure SLAs are met.
• Collaborate with team members to resolve complex technical issues and proactively manage the queue.
• Achieve and maintain required certifications while participating in training programs for continuous growth.
• Communicate technical details effectively to non-technical end users.

Required Qualifications & Experience:

• 1-2 years of systems engineering experience or equivalent technical training/certification (e.g., CompTIA, CCNA).
• Familiarity with technical support and troubleshooting in managed services or help desk environments.
• Strong customer service and communication skills, with a desire to help clients resolve their issues.

Nice to Have Skills & Experience:

• Knowledge of Citrix, hypervisors, and cloud environments.
• Experience with Microsoft Active Directory, or O365.
• Bi-lingual capabilities.

Perks & Benefits:

Comprehensive benefits package available

Other Information:

• Rotating night shift schedule: 9:00 pm to 9:00 am CST, with a consistent two-week pattern.
• Occasional holiday work at double pay rate.
• Strong emphasis on career development and encouraging certifications with exam costs covered.

If you are interested in learning more about the NOC Engineer  opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple” We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

#MON
#LI-Onsite
#LI-HC1
#INDKC