NOC Incident Manager - Stand8
Littleton, CO
About the Job
STAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world!
We are seeking an experienced Incident Manager to support our 24/7 Network Operations Center (NOC). The Incident Manager will lead a team responsible for monitoring, troubleshooting, and resolving issues within the 5G platform, ensuring optimal service performance and uptime. This role involves managing the end-to-end incident lifecycle, overseeing escalations, and driving continuous process improvements. The ideal candidate will bring strong problem-solving skills, extensive telecom experience, and a commitment to enhancing customer satisfaction through effective incident management and collaboration with cross-functional teams.
Responsibilities
The base range for this contract position is $57 - $67/per hour, depending on experience.
Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.
Benefits
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!
We are seeking an experienced Incident Manager to support our 24/7 Network Operations Center (NOC). The Incident Manager will lead a team responsible for monitoring, troubleshooting, and resolving issues within the 5G platform, ensuring optimal service performance and uptime. This role involves managing the end-to-end incident lifecycle, overseeing escalations, and driving continuous process improvements. The ideal candidate will bring strong problem-solving skills, extensive telecom experience, and a commitment to enhancing customer satisfaction through effective incident management and collaboration with cross-functional teams.
Responsibilities
- Oversee the entire incident lifecycle (Sev 1-4) and ensure efficient resolution.
- Manage incident processes, including ticket analysis, prioritization, and follow-ups until closure.
- Escalate critical issues to Advanced Operations, Engineering, and vendor teams as needed.
- Coordinate with RF, Core, Cloud Infrastructure, Network Engineering, and other teams on incidents and process improvements.
- Address and resolve customer complaints (CXO) within SLA requirements.
- Ensure thorough documentation of incidents with technical details, troubleshooting templates, and MOPs.
- Maintain national network availability above 99.5%.
- Track and optimize the Open Incident backlog, ensuring adherence to process and efficiency standards.
- Bachelor's or Master's degree, or equivalent experience.
- 8-10 years of experience in telecom or wireless networks, with a strong focus on 4G/5G NOC operations.
- Proficiency in managing NOC environments, incident prioritization, and troubleshooting.
- In-depth knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS).
- Ability to manage and prioritize dynamic schedules, and ensure prompt resolution of incidents.
- Strong analytical skills, attention to detail, and the ability to work under pressure.
- Leadership skills with a focus on developing team members and managing workloads.
- Self-motivated, with excellent organizational skills and the ability to manage complex issues independently.
The base range for this contract position is $57 - $67/per hour, depending on experience.
Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.
Benefits
- Medical coverage and Health Savings Account (HSA) through Anthem
- Dental/Vision/Various Ancillary coverages through Unum
- 401(k) retirement savings plan
- Company-paid Employee Assistance Program (EAP)
- Discount programs through ADP WorkforceNow
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!
Source : Stand8
