NOC Manager - TechUSA
Baltimore, MD
About the Job
Title: NOC Manager
Location: Baltimore, MD
Customer: Social Security Administration
Security Clearance: must be able to pass SSA background to include criminal and financial
Duties & Responsibilities:
- The NOC Manager will provide supervisory oversight for all NOC operations and personnel to include deliverable development and coordination, as well as all personnel matters.
- Additionally, the NOC Manager will provide site supervision for both Primary and Secondary NOCs.
- Lastly, the NOC Manager will represent the team in all NOC related activities and meetings. The NOC Manager will report directly to the Program Manager.
NOC Manager will oversee a multi-site NOC service with one location at SSA’s NCC in Baltimore, MD and the other at the SSC in Durham, NC. Will oversee an integrated and transparent NOC service solution even though the equipment and staff are distributed over two locations.
Requirements:
- Responsible for acceptance of customer networks into a production environment from implementation, change management, security management, configuration management, management of customer lab environment, training other engineers and customer on network requirements
- Advising and recommending management and operational improvements
- Researching new network technologies and compatibility with services
- Keeping SSA abreast of new service offerings or changes to existing service offerings and potential benefits or impact to SSA
- Recommending design/engineering changes that would improve network performance
- Providing advice on how network services can be best used to support SSA enterprise network needs
- Interfacing with Cisco and other SSA contractors/vendors to resolve network routing, hardware, software issues that may affect SSA
- Performing analysis of and recommendations for solving complex network problems
- Proposing and recommending technical solutions to resolve network problems in cooperation with other vendors within SSA
- Making recommendations for new products, services and product/service features that could improve SSA’s network functionality
- Explaining complex network functions and features to SSA management and junior engineers
Source : TechUSA
