NOC Manager at Rezult Group, Inc

Rezult continues to make great strides toward enhancing the financial community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently, we are searching for an NOC Manager to fulfill a permanent vacancy.

***This is a direct hire and hybrid position based in Birmingham, AL. Sponsorship is not provided/no C2C.Cannot work with 3rd Parties.****

Responsibilities:

• Oversee and guide a team of technical experts responsible for supporting network infrastructure operations.
• Adapt to a dynamic environment, prioritizing tasks based on evolving needs and rapid growth.
• Collaborate with teams across networking, managed services, and IT security.
• Establish metrics to measure the efficiency and effectiveness of incident management processes.
• Monitor and manage network operations, including core distribution, access networks, and fault management.
• Report on daily network operations center call volume and service level agreements.
• Develop and maintain standard operating procedures, technical user guides, and customer contact databases.
• Create method of procedures, configuration scripts, and documentation for network maintenance.
• Coordinate and resolve operational events that impact system and application availability.
• Identify opportunities for automation and process improvements to enhance team efficiency.

Qualifications:

• Bachelor's degree in computer science, telecommunication engineering, information technology, or a related field.
• Preferred certifications: CCNA, CCNP, CCIE, ITIL.
• 7-10 years of experience in network administration, engineering, or troubleshooting.
• 3+ years of leadership experience in a network operations center.
• Knowledge of network protocols: BGP, OSPF, ISIS, VLANs.
• Expertise in networking concepts, IP addressing, VLANs, and routing protocols.
• Strong understanding of DHCP, DNS, disaster recovery, and high availability.
• Proven ability to lead and mentor teams.
• Experience managing ticket escalations and coordinating support.

If your background, skills, and interest match the following; please apply online to ensure your credentials are reviewed by a skilled recruiter immediately. We look forward to working with you on this opportunity. For more information on Rezult and a list of additional job openings, please visit our website.