NOC Specialist at Manpower Engineering

Job Title: NOC Specialist

Location: Plano, TX

Pay Range: $40 - $45 per hour

What’s the Job?

• Conduct Problem Management activities, including Root Cause Analysis (RCA), to proactively address network issues.
• Execute Change Management procedures, both standard and emergency, to maintain network integrity and performance.
• Provide expert Network Operational Support, adhering to Ericsson guidelines, to ensure optimal functioning of Core & RAN components.
• Monitor product and service performance, swiftly identifying and resolving operational challenges to minimize downtime.
• Offer 24x7 support in a fast-paced control center environment, ensuring uninterrupted network services.
• Manage network trouble tickets from inception to resolution, coordinating with fix agents to swiftly resolve issues.
• Utilize strong communication skills to manage email notifications and incoming calls, ensuring effective communication during network events.
• Maintain event status boards and network event boards, keeping stakeholders informed of network performance.

What’s Needed?

• 3-5 years of telecommunications network experience.
• Familiarity with call center and operational center requirements.
• Strong understanding of telecommunications network topology and elements.
• Knowledge of ITIL processes and procedures is a plus.
• Excellent organizational and multitasking skills.
• Ability to communicate effectively, both written and verbal.
• Availability to work varied shifts, including nights and weekends.
• Working knowledge of Microsoft Office suite of applications.

What’s in it for me?

• Health
• Dental
• Vision
• 401K with matching

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.