NOC Surveillance Operator - Diverse Linx
Bethpage, MI
About the Job
Position : NOC Operator
Location : Bethpage, NY (Day 1 onsite)
Duration: Contract
- Work Monday through Thursday (9:00 PM - 7:30 AM)to start for training purposes. This schedule is for a month
- After possibly a month his schedule will shift to his permanent schedule of Monday/Tuesday/Wednesday off. (9:00 PM - 7:30 AM)
| Job Overview | NOC Surveillance Operator Under supervision of NOC Supervisors or NOC Managers, the NOC Surveillance Operator will perform basic support of network infrastructure. This individual will be responsible for tracking, escalating, and reporting all issues for all of Altice products and services This individual will provide a fundamental level of technical experience and knowledge in network infrastructure and the interrelated disciplines allowing for efficient and effective troubleshooting and restoration of outage conditions. This individual will work with neighboring NOC Tier Support teams to efficiently diagnose and resolve basic service impacting issues. In addition, this individual will speak with our customers to better understand the current issue and/or confirm resolution. This individual will perform basic-level triage and troubleshooting and will provide technical guidance to Network Management operational departments with regards to iO, VoD, OOL, VoIP, Wi-Fi and other Altice product offerings. The NOC Surveillance Operator will execute processes and procedures as outlined by NOC management and where fit and will make suggestions as to updates to these procedures. This involves working in night shift | ||
| Job summary and Responsibilities |
| ||
| Primary skills/experience |
| How are the primary skills/experience applied? | NOC operation and ticket management |
| Secondary skills/experience |
| How are the secondary skills/experience applied? | NOC operation and ticket management |
| Tertiary skills/experience | N/A | How are the tertiary skills/experience applied? | N/A |
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions. We promote and support a diverse workforce at all levels in the company.
Source : Diverse Linx
