NOC Technician - Helpdesk AM Shift - PrideStaff

• Job: NOC IT Technician
• Location: 77064
• Pay: $22-$25/hr DOE
• Schedule: Monday - Friday 6AM - 2PM
• Full Time, Permanent Contract with Benefits, Holiday Pay, and PTO!

Core Responsibilities (Not Limited To)

Process all inbound service requests and incidents (Calls, Emails, Alerts…..)

1st Tier Technician On Call duties including dispatch to all GHC sites for areas of responsibility
1st and 2nd Tier support on Facility Systems and Infrastructure
Monitoring of critical systems/services displayed in NOC
Facilities Installations

General Responsibilities (Not Limited To)
Participate in any required On-Call rotations/schedules and Disaster Recovery efforts. Report all activity to the Network Operations Center (NOC)

Attend, Complete and fully understand all training required for the position, with the ability to apply in support of all critical systems and services provided by the Operations group.

Work with vendors as needed on areas of responsibility
Follow all GHC 9-1-1 policies

Specific Responsibilities (Not Limited To)
Detailed and Efficient use of NOC management tool (Ticketing System)

Job Specifications
Efficient documentation skills with superior multi-tasking abilities in a self-motivated environment
Maintain the highest level of 7X24X365 availability with exceptional responsiveness
Excel in an ever-changing environment participating in inter-division/departmental collaboration and producing organizational success.
Mission critical philosophy in support of the GHC 9-1-1 system. A whatever/whenever attitude it takes to restore service.

Apply now at www.pridestaff.com/houstonnw/jobsearch

Compensation / Pay Rate (Up to): $22.00 - $25.00 Per Hour