NOC Technician I - Sev1Tech
Colorado Springs, CO
About the Job
Sev1Tech is seeking an experienced individual to fill the position of Network Operations Center Technician I. This is an operational shift position dedicated to the support of the Network Operations Center for the administration, and management of the United States Space Force (USSF) meshONE-T network.
Reporting to the Network Operations Manager, the NOC Technician I will accomplish the following:
- Perform continuous monitoring of systems via various tools, responding with appropriate actions to system alarm signals
- Monitors for breaches of Service Level Agreements (SLAs)
- Pursues first call resolution and reviews Service Center tickets for approval
- Works with Shift Lead to resolves problems between various functional areas to increase network availability to the Mission Partners
- Reviews tickets and performs follow ups with internal functional areas and/or Mission Partners on the resolution of network incidents
- Assists with the creation of reports for measuring network utilization while performing traffic analysis, monitoring response times, and performing capacity and trend analysis
- Confidently multi-tasks in a fast-paced, team-oriented environment
- Communicates at a high level in both verbal and written form
- Performs other duties as required.
Position Details:
- Position is rotational shift work to support 24x7 NOC operations
- Position currently based out of the Colorado Springs Sev1Tech office with anticipated transition to Schriever SFB
- Some travel throughout the Colorado Front Range Area (Colorado Springs to Boulder) is expected
- Less than 10% travel out of state
- Non-Supervisory Position
Salary: TBD
- Operate the meshONE-T system through the Government-approved Enterprise Service Desk (ESD) / Network Operations Center (NOC).
- Maintain an ESD and service lifecycle management systems on a 24/7/365 basis.
- Track, report, and resolve any equipment or system outages for all locations where meshONE-T is deployed, per the meshONE-T SRD.
- Notify the Government (meshONE-T program officer) for any changes in OPSCAP and SYSCAP conditions and emergency maintenance within 15 minutes.
- Notify all affected users at least 96 hours prior (routine/non-critical changes), 48 hours prior (patch or security vulnerabilities), and 24 hours prior (critical vulnerabilities) to an expected outage (i.e., Authorized Service Interruption), or per the timelines in the MP SLA, whichever is greater.
- Notify all affected users within 1 hour (threshold) or 15 minutes (objective) after occurrence of an unscheduled outage (i.e., Demand Maintenance) or service failure.
- Provide the Government (meshONE-T program officer and all affected users) an Estimated Time to Restore Operations (ETRO) for all equipment and system outages.
- Submit incident reports (for outages or any other incident that disrupts normal operations) to the Agreements Officer, Program Manager, and cognizant ISSM. Unclassified reports shall be sent via encrypted email or another mutually agreed upon secure communications method, and classified reports shall be delivered via appropriate communication channels.
Clearance: Must be eligible for US TS/SCI clearance
Desired Qualifications:- Experience with ServiceNow
- Experience with any of the following monitoring tools: nGenius, NetBrain, Elastic, SolarWinds
- Any of the following certifications: CCNA, CND, SSCP, CySA+, GICSP, Network+, GSEC
- Experience working in Department of Defense or other Federal contracts
Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.
Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at: https://careers-sev1tech.icims.com/ #joinSev1tech
For any additional questions or to submit any referrals, please contact: troy.ester@sev1tech.com
Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
