NOC Technician I at TEKsystems

Description:

DESCRIPTION OF DUTIES

• Span of administration is production network hardware and software. Work with Engineers to define and build monitoring and documentation of all internal (corporate) and external (consumer) facing systems and applications.

• Data Center management including all hardware installation, out-of-band management (OOB) configuration, and remote hands support. Ensures optimum access, performance, capacity and availability of technologies deployed.

• Administers technology user accounts, provides technical support and alerting on technologies.

• Ensures interactions with customers are positive, productive, documented, and resolved in a timely manner or followed through on.

• See that trouble tickets are worked effectively and efficiently and that the work with engineering, field technicians, and telecommunications carriers is effective in resolving service issues in accordance with established processes and procedures.

• Recommend and standardize methods to correct common network trouble issues and faults, especially those of a chronic nature.

• Identifies areas for improvement both personally and for the company and provides recommended solutions.

• Provides support and troubleshooting of prior developed technology solutions.

• Hardware and OOB management configuration and performs approved patching of corporate systems as needed

• Performs, develops and follows operational best practices

SUMMARY OF REQUIREMENTS

• Typically requires 2-3 years of related experience

• Progressively developing expertise, applying organizational policies and procedures to resolve a variety of issues

• Intermediate understanding of Basic Windows Server Administration, Linux Server Administration, iSeries Server Administration, Cisco Network tools and devices, and other enterprise tools.

• A good understanding of technology principles and operating methods

• Familiar with data center infrastructure such as power and HVAC systems and controls.

• Experience working on problems of moderate and/or complex scope where analysis of situations or data requires a review of a variety of factors

• Excellent Customer Service skills and demonstrated ability to provide effective follow-up

• Undergraduate degree in Computer Science, a related field, or equivalent combination of education and experience

• Recommended certifications:

o A+

o Linux +

o Network +

• We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
  • Medical, dental & vision
  • 401(k)/Roth
  • Insurance (Basic/Supplemental Life & AD&D)
  • Short and long-term disability
  • Health and Dependent Care Spending Accounts (HAS & DCFSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time off/Leave (PTO, Vacation, or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.