NOC Technician II - Communication Technology Services (CTS)

Communication Technology Services (CTS) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. We are seeking a NOC Technician II in the Arizona region ready to take the next steps in their wireless career.

If you think you may have what it takes, apply today!

NOC Technician II - Network Operation Center

Qualified applicant will be responsible for monitoring and maintaining Wireless Systems nationwide. Included in his/her work, will be service/support of the CTS Operations, Engineering and Product Development groups as well as supporting periodic maintenance of supported sites.

Duties and Responsibilities:

The NOC Technician 2 will work under the direction of the NOC Manager to meet daily requirements of the Network Operations Support Center. His/her role includes dynamic response to system alerts and alarms for all systems being monitored through the NOC. Proficient in the diagnostics for LAN/WAN Network, WLAN and DAS and Private Wireless/LTE and 5G related systems, the Technician II will coordinate appropriate triage, response, dispatch, and repair of any system in alarm to include communication with internal and external customers. Concurrently, Technician II will be responsible for maintaining system databases, ticketing, maintenance dispatching, billing support, administrative support, and other requirements as detailed by the NOC Manager.

Responsibilities:

• Monitoring all supported wireless infrastructure and providing level one and two troubleshooting
• Create, monitor, and close trouble tickets for alarms to include all documentation of troubleshooting steps, analysis findings and executed resolution steps.
• Maintain contractual SLAs for in a timely resolution by local personnel
• Provide trend analysis on alarms
• Support local technicians remotely with troubleshooting capabilities
• Program new equipment into the monitoring system.
• Updating monitoring system to reflect current DAS configurations
• Update and maintain NOC site as well as ACE and NET sites
• Be familiar with all CTS supported DAS equipment OEMs
• Assist with programming and maintaining firewall and demark points for system monitoring
• Assist in support and maintenance of CTS personnel certification tracking
• Create and maintain standard operating procedures for CTS
• Mentor regional techs in proper use of ticketing tools, driving incident resolution
• Process and assist with RMA of equipment
• Track spare equipment by location company wide
• Assist with tracking and calibration of tools

Required Skills:

• Ability to travel when required (~15%)
• Excellent attention to detail and a strong sense of the priority of fully completing projects is demanded.
• Distributed Antenna System (DAS) experience
• Strong verbal and written communication capabilities as well as a desire to mentor and teach field technicians in the application of troubleshooting and repairing systems.
• Office and Field experience in case by case resolution of network and/or system issues
• Excellent computer skills and full working knowledge of Windows, Microsoft Office, Visio, and iBwave platforms.

Experience: 2 plus years’ experience in systems / network monitoring / analysis as well as a working knowledge of CTS Operations Standards and Fiber/Passive DAS and WLAN systems. Education: Should have A+, Security +, Network + / Server +, or equivalent or higher accredited certifications / degree.