Noc Technician at TEKsystems

Description:

POSITION PURPOSE: The purpose of the NOC Technician is to provide customer support for Bluebird Network customers. Position directly monitors BBN network elements, network performance and facilities. NOC Technicians work directly with Field Operations and Technical Specialist on trouble tickets and will coordinate, isolate, diagnosis, and repair issues in a timely manner. Candidate must have excellent communication skills and be able to work in multiple systems and manage multiple tickets simultaneously. PRINCIPAL ACCOUNTABILITIES: 1. Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required. 2. Trouble ticket management and documentation 3. Troubleshooting DWDM, MPLS, and SONET network equipment. 4. Read and interpret CLR/DLRs 5. Perform remote resolution of faults through various Network Management Systems (NMS) 6. Monitor network performance after maintenance and network/DC changes. 7. Work closely with Operations and Engineering to ensure quick circuit activation. 8. Provide network assistance to Data Center technicians. 9. Correspond with customers with ticket updates and technical support. JOB REQUIREMENTS: Desired • 1 to 3 years' experience working in an NOC environment in the telecommunications industry. • Familiarity with trouble ticking systems. • Strong communications skills. • Fiber optic fundamentals. • Multi-task and maintain composure. • Experience performing circuit testing procedures and test equipment. • Nokia, ADVA, Ekinops and MRV experience. Required • 1 to 3 years in Telecommunications or equivalent Technical Training. • High school diploma or equivalent. • Strong customer service skills. • Knowledge of LAN/WAN technologies. • DWDM and/or MPLS fundamentals. • Must be able to work independently and in a team environment with minimal. guidance, while focusing on a sense of urgency for customer-impacting issues.

Skills:

noc, network operations, lan wan, fiber optic cabling, cisco routers switches, nokia

Top Skills Details:

noc,network operations,lan wan,fiber optic cabling,cisco routers switches,nokia

Additional Skills & Qualifications:

Go Getter Ability to learn quickly Great soft skills - Customer facing - Shift: 9am-5:30pm M-F ---- Also open to people that are good with night shifts, looking to build out their night shift NOC team eventually. - DWDM, MPLS, SONET experience preferred but not needed - Small team of 2 right now and looking to add 1 more NOC Tech and 1 NOC Engineer - 6 Contract to hire

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.