NOC Technician Level 1 at Kforce Inc.
Boca Raton, FL 33487
About the Job
- Support NOC phone and provide customer status updates as needed
- Exercise tact and diplomacy when processing incoming and outgoing telephone calls from tenants, FAA, FCC, Company team members and complaints from the general public
- NOC Technician Level 1 will monitor physical security systems and site access control
- Monitor network switches, firewalls, and circuits providing internet access circuits to tenants
- Monitor facilities sub-systems including, but not limited to HVAC, power, and access controls
- Monitor tower lights using proprietary software programs and process incoming alarms; File, extend and cancel NOTAMS in compliance with FAA Specifications
- Complete and update trouble-ticketing entries clearly and concisely exhibiting excellent written communication skills
- Communicate clearly via email, trouble-ticket items and other required notices to RSM, Area Operations Director, or Facilities Director and other required parties in a timely manner
- Read and respond to personal and NOCC email in a timely manner
- As a NOC Technician Level 1, you will perform miscellaneous office clerical duties to maintain NOCC reports and files
- Work cooperatively in a team environment by interfacing effectively with coworkers, supervisor and customers
- Other projects and duties as assigned
Requirements:
- High School diploma/GED Associate degree preferred; And <1 year experience interacting with customers is a plus
- Demonstrated knowledge and advanced proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook
- Must have the flexibility to relocate for up to a week to run the NOCC from a remote location during emergency situations
- Able to work overtime, daily and weekends, as required to ensure NOCC is manned 24 X 7
- Bilingual in English/Spanish or English/Portuguese preferred
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
