NOC Watch Officers - 1st Shift - Salient CRGT, Inc

Are you looking for a new and exciting career opportunity?

Join our award-winning organization and work with some of the most talented minds within our Enterprise Technology and Innovation teams. As a Salient CRGT employee, you get to be part of a best performing team supporting our nation’s most critical missions. At Salient CRGT, we recognize that financial rewards and great benefits are important. That is why we offer competitive compensation and a diverse benefits package. Click here to learn more about our extensive benefits program.

Why Salient CRGT?

We’re passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We provide the tools and resources to help you be successful, and our culture fosters an environment in which idea sharing and collaboration is essential. Are you ready to make a difference?

Salient CRGT is currently seeking a  Mid-Level Network/Systems administrator in the Merrifield, Va location in support of the Bluestone contract. The scope of this effort will provide support services to operate, sustain, and assure the availability of United States Drug Enforcement Administration (DEA) mission execution.

The Enterprise Network Operations (E-NOC) Watch Officers will act as central point of escalation and incident manager for IT infrastructure and network management throughout the Department (24/7/365); this includes the monitoring, coordination, notification, and alerts and in some cases leading the resolution for incidents. Coordinate the resolution, Reason for Outage (RFO), Root Cause Analysis (RCA), and keep DEA leadership aware of the evolution of the incident resolution. Provide correlation and trend analysis services for the Department based on inputs from functional departments, DEA Components, and Service Providers for the purpose of coordinating the appropriate response to promote effective and efficient IT operations.

The ideal candidate will be responsible for

• Leverage technical background to guide troubleshooting and incident management of technicians responsible for troubleshooting/resolving the issue
• Manage and oversea the implementation of the Incident Management Process
• Provide information and status updates to leadership on priority incidents and enterprise-wide outages
• Work in collaboration with Tier 1 to identify when multiple calls are being placed for the same incident to roll up into a master ticket
• Complete shift turnover and brief next shift on operational activities
• Escalate all issues that cannot be resolved at a Tier 2 level to Tier 3
• Ensure management is aware of any incidents causing a disruption to day to day operations
• Keep track of Service Provider Maintenance and report as needed
• Act as an escalation point for NOC operations

Scheduled Weekly Hours
PM21

CRGT123

Shift Differential

40 (Shift work w/ some weekends) 

Shift 1: 8AM-5PM

• Bachelor's with 2 - 5 years (or commensurate experience)
• Minimum three years of incident management work experience in an Enterprise IT operations environment
• Must have documented 3-5 years information systems and or routing/switching experience in an operational support capacity within a Wide Area Networks (WAN) with:
• Knowledge of networking fundamentals
• Hands on experience with common network monitoring tools such as SolarWinds, ScienceLogic, Splunk
• Understanding of ITIL service delivery concepts
• Experience working in a Network Operations Center
• Working knowledge of ServiceNow or similar ticketing system; creating, updating and closing tickets
• Excellent verbal and written communication

Active Secret Clearance and must be able to obtain/maintain an DEA Suitability clearance

COVID Policy: New employees will be required to adhere to the Company’s and its clients’ vaccination policies and all related COVID-19 safety procedures, unless applicable law requires otherwise. Full vaccination and/or an approved legal exemption will be required before the start of employment Employees working onsite at a client location must comply with our client’s COVID-19 requirements. If hired for this role, you will be required to submit your vaccination status safely and securely to the Human Resources department during your onboarding.  If applicable, prospective, or new employees may request a reasonable accommodation to the vaccination requirement.

• Network+
• ITIL Foundations
• Security+

Salient CRGT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information, or any other factor prohibited by applicable anti-discrimination laws.