NS Customer Solutions Engineer - IPC Systems

TITLE: NS Customer Solutions Engineer

DEPARTMENT: Sales

REPORTING TO:Manager, Customer Solutions, Americas 

OFFICE LOCATION: New York City

TYPE: Full-time, Hybrid

Team Overview

As the rate of adoption and our range of solutions expands, we are seeking a Sales Engineer for the Network Services Customer Solutions team to work in a client facing technical pre-sales support role, based in New York or Chicago and aimed at providing solutions expertise across Americas, both directly and indirectly.  The role would be reporting into the Manager of Customer Solutions, and you would be part of a small team critical for supporting the overall sales function to help drive sales growth targets.

Role Overview

• Direct Client activities - delivering presentations, design workshops, responding to RFPs and preparing solutions proposals and bids as well as an on-going life cycle account support.  

• External 3rd party/Partner interaction – working within the eco system in co-operation with 3rd party consultancies and other vendors and service providers.   

• Bid support – RFI, RFP response preparation and complex solution proposals  

• Indirect support to other regions within customer solutions department to ensure standardised global pre-sales design and sales support. 

• Working with product management, marketing and other internal IPC functions to ensure a quality life cycle support to existing Clients and a constructive input and competitive market feedback aimed at new product and service specification and campaigns.  

• Work with Account Managers to drive closure of business. 

The successful candidate is likely to be currently working in a pre-sales or network engineering role within a financial markets services provider or telecoms and will have a blend of technical expertise, commercial acumen, organization, enthusiasm and excellent communications skills. The primary office location will be in New York or Chicago but some travel may be required. We are looking for a candidate with a proven track record of presentation skills and customer facing experience, one that will gain the respect of both global clients and colleague and can work under pressure. 

How you will make an impact

A successful applicant will be expected to be able to make a positive impact to the following criteria: 

• To discover, understand and define customer requirements 

• To position the benefits of IPC solution in the context of the target environment 

• To respond to a broad range of technical solutions questions 

• To design customised solutions that may range from optimisation of standard product configurations to complex design projects involving integration of 3rd party products.  

• To position hybrid infrastructure opportunities across public, private and hybrid platforms from inception through to handover into delivery 

• To prepare, host and deliver tailored Customer presentations: Products, solutions and services – benefits, feature, technical details and designs & Technology direction and roadmap 

• To generate responses to RFP questions as part of a bid team that are: Technically accurate, credible and in context, well written, concise and easily understood, with clear, professional graphics, geared to promote IPC's strengths, delivered to agreed schedules. 

Essential Skills and Experience to be Successful in this Role:

Typically requires 3 – 5 years relevant work experience as a Sales Engineer.  Experienced network engineers or architects with limited pre-sales experience will also be considered, however please be aware this is a full-time client facing role.  

• Financial Markets Services Provider experience is a major plus.  

• Bachelor's degree in a relevant field meeting minimum transcript requirements or equivalent experience. 

• Experience with Colocation Hosting and Networking 

• CCNP or equivalent experience 

• Credible, structured and methodical approach 

• Ability to keep up to date with business and market technologies, and understand their impact to a client organization  

• Excellent verbal and written communication 

• Ability to work in a fast-paced sales environment 

• Ability to deliver clear product presentations and demonstrations to all levels of a client organization  

• Ability to think clearly, creatively and quickly in demanding situations 

• Friendly and out-going, able to work in teams 

• Driven to high quality and excellence 

• Extremely Client-oriented 

• Languages: English obligatory, other languages may be beneficial 

Desired Skills and Experience:

• Knowledge of Financial Extranets, Server hardware, market data, low-latency trading infrastructure, and the financial technology landscape  

• Knowledge of Cloud Technologies such as AWS, Azure, GCP. 

• Knowledge of datacentre colocation environment such as server hosting, low latency datacentre networking, layer 1 switching technologies.   

• Knowledge of Virtualization and Containerization technologies 

• Knowledge of PTP, Boundary Clocks, Grandmasters, and other timing service 

• Knowledge of Routing Protocols such as BGP, IS-IS, OSPF. 

• Knowledge of Carrier Class MPLS Traffic Engineering to support Managed WAN, Financial Extranets, and VPLS network environments 

• Knowledge of normalised market data feed handlers 

What's in It for You? 

At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.  

In addition to a collaborative, high-performing team environment, we're pleased to offer benefits including:     

• Competitive Base Salaries and Performance Bonus/ Commission Plan  

• Medical Coverage, Dental and Vision, Short/Long Term Disability, AD&D and Life Insurance Coverage 

• 401(k) plan with matching contributions 

• Flexible PTO plus Public Holidays  

• Additional Time off for Charity Work and Volunteering  

• Pet Insurance 

• ID Theft insurance 

• Tuition Reimbursement  

• Certification Bonus Program 

• Access to "IPC University" our Internal E-Learning Platform  

• Structured Onboarding Training and Peer Mentor Support 

• Enhanced Parental Leave  

• Wellness Program 

• Employee Referral Scheme 

Further information about your benefits will be provided during your onboarding process.

Additional Information:

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.

Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.

You can explore more about our culture, offerings and commitment to living our Core 4 values, on www.ipc.com/careers/ and www.ipc.com/about-us/about-ipc/.

IPC's Diversity Statement:

"The IPC work culture is one that fosters inclusion, prioritizes diversity and collaborates with our local communities. Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness. We encourage all team members to actively support our commitment to join in a celebration of social equality and justice, with a focus on actions that improve our firm and communities"