NSC Customer Support Specialist - Aaron's Inc
Atlanta, GA
About the Job
Summary:
This role answers all inbound support calls, emails, and chats presented. This position resolves any customer support issues and escalates any technical issues to a Technical Support Analyst as needed. This position also updates documentation regarding issue troubleshooting and resolution.
Duties and Responsibilities:
+ Answer inbound calls, creating issue ticket and documenting all issue details. Update ticket detail as needed until issues are closed.
+ Able to consistently produce high quality and high quantity of call resolution based on advanced system knowledge. This is demonstrated by supervisor observation as well as department skills testing.
+ Handle, document , and resolve or escalate any email issues presented
Education and Experience:
+ 3 years of customer service in a call center environment preferred, 1 year required.
+ High School Diploma required.
+ College degree in Information Technology or Technical college degree preferred.
Required Skills:
+ Advanced technical knowledge.
+ Advanced communication & customer service skills.
+ Advanced call center skills.
This role answers all inbound support calls, emails, and chats presented. This position resolves any customer support issues and escalates any technical issues to a Technical Support Analyst as needed. This position also updates documentation regarding issue troubleshooting and resolution.
Duties and Responsibilities:
+ Answer inbound calls, creating issue ticket and documenting all issue details. Update ticket detail as needed until issues are closed.
+ Able to consistently produce high quality and high quantity of call resolution based on advanced system knowledge. This is demonstrated by supervisor observation as well as department skills testing.
+ Handle, document , and resolve or escalate any email issues presented
Education and Experience:
+ 3 years of customer service in a call center environment preferred, 1 year required.
+ High School Diploma required.
+ College degree in Information Technology or Technical college degree preferred.
Required Skills:
+ Advanced technical knowledge.
+ Advanced communication & customer service skills.
+ Advanced call center skills.
Source : Aaron's Inc
