Nurse Manager - Behavioral Health Emergency Department at Duke Health

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Regional Hospital

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina, which ranks as the number four hospital in the Raleigh-Durham, North Carolina area, accordingto U.S. News and World Report for 2023-2024. Duke Regional Hospital is the second largest of Duke Health's three hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.

Department Profile:

Duke Regional Hospital's Behavioral Health Emergency Department is a community-based facility featuring a 19-bed behavioral health unit and an 8-bed behavioral health medical ED unit dedicated to serving the adult population. Our Electroconvulsive Therapy (ECT) department has six treatment rooms and treats 18-20 patients daily. The Behavioral Health Outpatient Clinic supervises a team of three nurses. Our mission is to deliver exemplary care for each patient, ensuring an outstanding patient experience every time.  Join our dedicated team and contribute to providing outstanding behavioral health care in a supportive and dynamic environment.

Position Summary:

• The Nurse Manager, Operations will be responsible for:
• Managing and coordinating patient care and personnel needs.
• Planning, developing, implementing, and evaluating ambulatory health care services, programs, and activities.
• Overseeing multi-specialty nursing services and ensuring high-quality care delivery.
• Performing other related duties incidental to the role, including managing the resolution clinic.
• Handling various personnel actions such as hiring, orientation, performance appraisals, promotions, and scheduling; providing counsel and conducting formal discipline of clinical staff.
• Collaborating on the development, implementation, and expansion of learning opportunities and skill development for all staff.
• Analyzing, developing, and maintaining an efficient nursing care delivery system to meet patient and family needs across the continuum.
• Promoting education for patients, their families, and the community; participating in direct patient care activities to role model or gather information.
• Working with nursing colleagues to optimize resource utilization across departments.
• Identifying clinical operational needs; managing equipment and supplies, and ensuring proper maintenance.
• Assessing the environment and making recommendations to ensure optimal patient comfort, safety, and regulatory compliance (e.g., OSHA, The Joint Commission).
• Collaborating with the Clinical Operations Director, Behavioral Health Service Line Director, and Medical Directors on fiscal requirements; making budgetary recommendations, including staffing and patient care materials.
• Fostering exemplary customer service and promoting effective communication skills, including problem-solving, assertiveness, team support, feedback, active listening, and conflict resolution.
• Developing and implementing processes for ongoing quality improvement in clinic operations.
• Documenting, implementing, and monitoring policies and procedures that reflect the behavioral health care site's mission and objectives.
• Collaborating with the Behavioral Health Inpatient Unit manager on staffing needs.
• Managing the clinic in the absence of the ED manager; being available on-call for emergencies involving the facility, staff, and patients.

Knowledge, Skills, and Abilities:

• Clinical Quality Management and Service Management skills
• Strong orientation, accountability, planning, prioritization, and time management
• Effective problem-solving and innovation
• Financial acumen
• Active listening and effective communication skills
• Ability to identify and recruit top talent
• Talent development and retention
• Team building, conflict prevention, and management
• Motivating and influencing staff; managing vision and purpose
• Working knowledge of regulatory requirements, including the North Carolina Nurse Practice Act

Minimum Qualifications:

• Education: Bachelor's degree in Nursing required; Master's degree in Nursing strongly preferred.
• Experience: Minimum of three years of nursing experience required; management experience preferred.
• Combination of Emergency Department and Behavioral Health experience required

Licenses and Certifications:

• Current or compact RN licensure in North Carolina required.
• BLS certification required.
• Crisis Prevention Institute Training must be obtained within three months of hire.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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