Nurse Manager RN Home Infusion at BILH Pharmacy

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The BILH Nursing Mission is to build on a legacy of nursing excellence by caring with compassion, advancing the art & science of nursing, and advocating for the health of patients in the home setting. The Home Infusion Nurse Manager supervises components of care coordination and nursing services for a patient admitted onto BILH Home Infusion services. This role is patient-focused, outcome-oriented and based on general and specialty professional standards, while functioning within a multidisciplinary practice model. This position is responsible for the day-to day operation and supervision of clinic, field and office clinicians & support staff. Focus will include staff development, mentoring, recruiting, retention & training.

Job Description:

The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of this position.

Primary Responsibilities:

Be the role model for excellence in leadership, quality, patient experience, staff experience and service excellence.

Be responsible for the effective selection, development and performance management of staff. Ensures the right talent is in place to achieve staff experience, clinical & patient experience, quality and financial goals. Works collaboratively with Human Resources to recruit, hire, and retain qualified personnel.

Manage the onboarding and training of new clinical team members (MA, LPN and RN).

Manage required competencies & continued skills verification for existing clinical team members (MA, LPN and RN)

Participates in the development of education materials for patients, families, and staff. Collaborates with Quality and Safety and/or Nursing Professional Development as needed.

Maintains effective open communication across all areas to ensure alignment of programs, services, and outcomes. Coaches and supports staff by removing barriers and addressing issues.

Maintains thorough understanding of system policies and protocols, and practices within those policies and protocols, ensuring compliance.  Demonstrates competency with all regulatory expectations and guidelines (i.e. ACHC, CDC, DPH, and Joint Commission).

Participates in the development and implementation of standards of nursing care practice.  Utilizes knowledge of nursing research to support and advance professional nursing practice. 

Critically analyzes research studies to justify inclusion/exclusion of findings into practice.

Assures that department activities and records meet the standards of accrediting, regulatory or reimbursement agencies.

Responsible for ongoing process improvement efforts in all assigned areas to meet or exceed benchmarks in key areas. Goal is to provide an efficient, safe, effective, and productive patient care.

Establishes ongoing communication mechanisms with patients, staff, physicians, as well as the hospital and referring communities through regularly scheduled meetings and other forms of written communication.

Coordinates the care of patients and directs assistive personnel in order to provide safe, effective, efficient, equitable and timely, patient-centered care.

Demonstrates awareness of environmental forces on health care of patients and their families.

Demonstrates the ability to identify resources necessary to implement the plan of care.

Assists the team in the assessment, planning, implementation, and evaluation of patient care.  Serves as an internal consultant for difficult and/or complex patient care needs.  Promotes clinical critical thinking & planning skills.

Be able to provide direct patient care if/when needed

Act as subject matter expert during evaluation of new clinical equipment

Reviews all safety incident reports, for completeness and clarity of the episode/problem. Report all negative outcomes of such episodes and problem solve with other managers to prevent further negative outcomes.

Advances professional nursing practice through publication and/or membership participation in professional nursing organizations and best practice research.

Represents the nursing discipline on system committees and or initiatives.

Participates in the educational experiences of students on clinical rotations through affiliated schools.

Required Qualifications:

Current licensure from the Massachusetts Board of Registration in Nursing.

Flexibility with hours worked to provide support evenings/weekends/holidays

Participation in on-call responsibilities as an Administrator & Clinician

Minimum BSN or in process required

Current BLS certification

5 years of Infusion related experience required.

3 years of supervisory or management experience

Demonstrates the necessary clinical competence in area of home care nursing practice.

Demonstrates excellent interpersonal and organizational skills.

Valid Driver’s license & auto insuranc

Preferred Qualifications:

CRNI certification

MSN/APRN

Current ACLS certification

Experience leading, training, group facilitation and public speaking

Competencies:

Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.

Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.

Oral Communications: Ability to comprehend and communicate complex verbal information in English to staff, patients, families and external customers.

Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.

Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s).

Resolves service issues in the assigned unit(s) in a timely and respectful manner.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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