Nurse Navigator at Gallagher

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

• Ensure appropriate utilization of services and effective case/cost management.
• Monitor and resolve escalated large claims issues.
• Function as a liaison between referral source, physician and member and coordinate appropriate cost-effective solutions.
• Claim review to ensure appropriate treatment and billing.
• Collect and analyze data related to health outcomes, program participation, and satisfaction to assess the effectiveness of wellness initiatives and make data-driven recommendations for improvement
• Identify members for referral opportunities to integrate with other services (i.e. Case Management, Disease Management).
• Collaborate with healthcare professionals, vendors, and other departments or teams to integrate health and wellness initiatives.
• Serve as a resource and point of contact for employees or clients seeking information or support related to health and wellness.
• Understanding and utilization of Case Management functions, self-funded insurance plans and PPO networks.
• Knowledge and application of medical/health insurance terminology, ICD-9/ICD-10, HIPAA and DOL regulations.
• Develop and deliver educational programs and materials to promote healthy lifestyle choices, disease prevention, and self-care management.
• Collect and analyze data related to health outcomes, program participation, and satisfaction to assess the effectiveness of wellness initiatives and make data-driven recommendations for improvement.
• Connect individuals with appropriate healthcare providers, community resources, and support services to address their specific health needs.

Required:

• Associate's degree from an accredited school of nursing
• Minimum of 3 years clinical experience in an acute care setting
• Active Registered Nursing license within the state of practice.

Desired:

• BSN
• 3+ years clinical management experience.
• Wellness/Health Coach experience
• 3+ year utilization management/case management experience in an insurance (non-hospital) setting.
• 3+ years claims review experience including familiarity of reimbursement methodology.
• Pre- and post-pay claims review and healthcare data experience preferred.
• Experience in quality improvement related activities.
• Knowledge of statistics, data collection, and survey design helpful.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.