Nurse Wellness Coach (Bi-Lingual Spanish) - Emblem Health
Farmington, CT 06030
About the Job
WellSpark seeks a dynamic Bi-lingual Spanish Nurse Wellness Coach to empower participants to develop the skills and confidence required to effectively self-manage their chronic condition(s) while implementing WellSpark's Bio-Psycho-Social model of care. The Nurse Wellness Coach will outreach telephonically, providing education/support, assisting with personalized goal setting, and encouraging the development of action plans, holistically supporting the mind-body connection. This role will foster high-quality relationships while reducing healthcare cost utilization to maximize healthy lifestyle choices.
Principal Accountabilities-
- Perform telephonic outreach to engage identified population, including recently hospitalized or participants identified as having a chronic condition, to promote wellness by coaching, motivating, and educating to attain maximum mental/physical well-being
- Facilitate promotion of a healthy lifestyle to aid in lowering health risks, preventing illness, and reducing emergency/hospital utilization
- Empower participants to become active in their own health outcomes by utilizing motivational interviewing, mind/body interventions and behavior change techniques
- Reduce gaps in care by monitoring compliance with specific clinical guidelines and educating on proactive actions to support preventative outcomes
- Manage high-profile (impact, risk, utilization, etc.) accounts for WellSpark
- Queue coverage with Customer Service may be required for portions of workday
- Connect participants with available community resources and other sources
- Address social determinants of health to minimize negative impacts thereof (i.e. lack of resources, healthcare, transportation, etc.)
- Serve as a liaison for community, medical, and other resources while providing guidance in the selection of available choices; and as an advocate for the client groups
- Actively participate in committees, projects, grand rounds, vendor relationships and other meetings that may arise
- Work collaboratively with manager/supervisor for caseload panel management, call productivity audits, program engagement, continual staff development and maintenance of team goals
- Act as a mentor and support to fellow colleagues to maintain a highly functioning team
- Maintain current "state of the art" working knowledge of his/her nursing specialty, and related computer programs through continuing education, community resources and publications
- Enter and maintain critical data into documentation system to ensure accurate and timely reporting
- Manage a flexible work schedule to meet the needs of participants and optimize telephonic outreach rates
Education, Training, Licenses, Certifications-
- Associates in nursing; BSN preferred
- Valid RN license (Connecticut, New York license, or Valid RN Compact), depending on which accounts will be managed
- Certified Diabetes Care and Education Specialist through ADCES preferred
- Health & Wellness Coach Certification through Well Coaches preferred
Relevant Work Experience, Knowledge, Skills, and Abilities-
- 4 - 6 years of relevant, professional work experience, including 3 + years of clinical experience
- Experience with managing a large volume of populations with various acuity levels
- Strong communication skills (verbal, written, presentation, interpersonal) with all types and levels of audience
- Strong time management and organizational skills.
- Must possess substantial clinical skills and a passion for health improvement
- Ability to effectively work individually or in a team environment
- Proficient with computers (MS Office apps), electronic medical records systems, automated environment to support
- multiple technology platforms, and standard office equipment.
- Proficiency with the use of remote technology (Smartphone, wireless laptop, virtual conference tools, etc.)
- Bilingual Lingual- Spanish; high preferred
- Ability and willingness to work some evenings, weekends, holidays, and off-hours to accommodate population needs
- Experience with Cognitive Behavioral Coaching
- Reliable transportation for on-site positions
Additional Information
- Requisition ID: 1000000709
- Hiring Range: $75,000-$95,000
Source : Emblem Health