Nutrition Aide I - WIC Costa Mesa, CA

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Nutrition Aide I in Costa Mesa, CA.

Entry level position responsible for all supporting functions in the delivery of WIC nutritional services.

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability. 
• Benefits coverage starts after one full month of employment!
• Generous vacation, sick, and holiday benefits!
• Generous 401(k) matching contributions and more!
• To view our detailed benefits guide, please visit our career site at www.pposbccareers.org

Essential Functions: Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.

Provides Customer Service and Support Services for WIC Nutritional Program:
• Assists the WNA’s with WIC clients by obtaining and accurately recording of height and weight measurements, dietary intakes, and other necessary medical and/or nutritional information.
• Compares laboratory test results, anthropometric measures and/or dietary intakes to establish standards to screen for nutrition risk.
• Identifies clients with special nutritional needs and refers them to the R.D./Nutritionist/WNA for nutrition counseling and development of Nutritional Care Plan.
• Provides basic health, nutrition and breastfeeding information to individual clients and client groups.
• Maintains and updates client documentation through WIC WISE.
• Explains program eligibility requirements and clients’ rights and obligations.
• Provides triage at WIC sites by answering central telephone line, and providing customer service to WIC clients.
• Informs clients about the benefits, services of the WIC program and family planning.
• Instructs clients on prescribed food packages and WIC card benefits and purchasing procedures. Evaluate clients understanding of this process.
• Conducts monthly group classes and other nutrition education activities as requested by the Center Manager.
• Participates in community outreach efforts as assigned by the Center Manager.
• Attends full staff and in-service training sessions.
• Integrates referrals between WIC and Family Planning, documents referrals to other social and community services.

Non-Essential Functions:
• Other duties as assigned.

PHYSICAL REQUIREMENTS:
The physical requirements of this position are identified below. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

CORE COMPETENCIES – WE CARE:

• Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service.  Handles problems quickly and efficiently.  Maintains a pleasant, positive and professional approach. Embraces opportunities to help team members, stakeholders, and other departments.
• Equitable:Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others’ voices, creating spaces for honest conversation, and listening without judgment.  Values and uplifts our collective diversity within in our agency.
• Confidential: Respects the information shared by our patients, employees, and vendors and maintains appropriate confidentiality.  Follows all policies and laws that protect private & privileged information.
• Accessible: Is available and approachable to others, open-minded, fair and non-defensive.  Appreciates constructive feedback and is a team player.  Demonstrates good listening skills.
• Respectful:  Values diversity and treats everyone with dignity and courtesy.  Dependable and courteous of other people’s time and commitments.
• Empathetic: Demonstrates interest and understanding in other people’s feelings, attitudes and reasoning.  Maintains an open and non-judgmental demeanor that is patient, flexible, and understanding.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to relate to diverse communities.
• Ability to work independently and as a team member.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Accuracy and attention to detail essential.
• Ability to read and implement written instructions.
• Possess a warm, caring manner.
• Professional appearance and attitude.

Minimum Education:
• High School diploma or GED completion required.

Minimum Work Experience:
• Previous experience working with WIC program highly desirable.
• Minimum of 2 years of customer service or administrative assistant experience.

Agency Standard Requirements:
• Strong commitment to quality healthcare and excellent customer service is required.
• Must thrive in a fast paced, rigorous environment with changing priorities.
• Ability to meet deadlines and work under pressure.
• Must demonstrate high level computer skills including; Microsoft Word, Excel and Outlook. Electronic medical records experience may also be required.
• This position requires travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA driver’s license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.