Nutrition Counselor (CPA) - Community Clinic Inc.

CCI Health Services is a group practice, empowering patients to partner with staff for an unparalleled healthcare experience. Through integrated teams in a learning environment, we deliver high quality, affordable, care to every patient during all stages of life.

KEY FUNCTIONS & RESPONSIBILITIES:

• Follows State guidelines for issuing infant formulas, exempt infant formulas, and other eligible nutritionals by obtaining the required documentation for issuing formulas other than the standard contract infant formulas.
• Follows State and agency guidelines for ordering infant formulas, exempt infant formulas, and other eligible nutritionals through the State office.
• Correctly follows state guidelines for identifying all applicable nutrition risk codes by correctly interpreting the growth chart and the hemoglobin value, reviewing the Health History form and the Nutrition History screen.
• Prescribes appropriate food packages following State guidelines and the applicant’s dietary/health requirements and personal preference.
• Consistently uses proper procedures to collect accurate information.
• Follows State guidelines when providing nutrition counseling by: 

1. 1. 1. Targeting the nutrition counseling toward the applicant’s nutritional risk(s) by identifying the most important nutrition risk or risks and focusing on them.
      2. Covering the participant category-specific topics.
      3. Providing exit counseling to all postpartum and breastfeeding women.
      4. Addressing applicant’s questions and/or concerns
      5. Providing appropriate nutrition education materials based upon the topics covered in nutrition counseling sessions
      6. Explaining the contents of the prescribed food package
      7. Incorporating WIC foods into the discussion, especially for food groups with low FFQ scores
      8. Working on-site is  essential duty for the job

• Provides referrals by:
  1. 1. Following State and agency guidelines for providing referrals for high-risk counseling and breastfeeding counseling.
     2. Furnishing information about other community resources when appropriate
• Explains the rights and responsibilities of a WIC participant to each applicant.
• Accurately obtains/documents proof of residence, proof of identity, proof of pregnancy and calculates and documents proof of income.
• Participates in outreach activities as directed.

ADDITIONAL RESPONSIBILITIES:

ACCURATELY OBTAINS AND DOCUMENTS ANTHROPOMETRIC AND LAB DATA:

• Utilizes correct method of measuring hemoglobin.
• Utilizes correct method for measuring health/length and weight.
• Accurately enters data into the computer.
• Consistently uses proper procedures to collect accurate information.

INFORMATION TECHNOLOGY:

• Performs computer record file maintenance and updates in a timely manner.
• Accurately performs daily data entry and eWIC benefits issuance.
• Makes appointments and transfers according to established policies.
• Properly maintains computer, printers, and other office equipment.

INFORMS PARTICIPANTS ABOUT THE WIC PROGRAM:

• Proactively offers participants information and materials about other community resources.
• Provides complete information on the certifying process.
• Provides correct information on Rights and Responsibilities, Program benefits, WIC foods and vendors, and the proper use of eWIC card.

EFFICIENTLY PERFORMS NECESSARY CLINIC DUTIES AND CONDUCTS NUTRITION CLASSES:

• Assists Manager in ensuring timely compliance with agency requirements for completing reports, voiding benefits, maintaining eWIC card security and separation of duties for eWIC card issuance.
• Prepares for NE/CPU.  Participates in NE/CPU activities and conducts group nutrition classes following State and agency guidelines.
• Assists Manager in ensuring that clinic certification and recertification goals are met.
• Assists Manager in ensuring that an adequate inventory of supplies and materials is maintained and ordered according to agency policies and procedures.
• Handles incoming calls, referring them to appropriate staff.
• Issues eWIC cards following separation of duties role.
• Schedules and confirms appointments according to policy.
• Always answers phone promptly, checks voicemail frequently and returns calls within the day.
• Terminates participants and prepares ID folders according to policy.
• Participates in CPU preparation and activities as directed.

MINIMUM REQUIREMENTS:

• Bachelor’s degree in Nutritional Sciences, Community Nutrition, Clinical Nutrition, Dietetics, Public Health Nutrition or Home Economics with emphasis in Nutrition.
• Must possess excellent communication and interpersonal skills, both in person or over the phone.
• Strong computer skills (Microsoft Word, PowerPoint, Excel).
• Fluency in Spanish is a plus

OTHER SKILLS AND ABILITIES:

• Must possess excellent communication and interpersonal skills to greet participants and visitors in person or over the phone, and to direct them accordingly.
• Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation.
• Ability to read and write to update participant information/forms, and accurately communicate phone messages, and respond to visitors and callers as needed.

Why work at CCI?

• Great benefits plan
• Generous PTO Plan
• 403B Retirement Plan Match 
• Tuition Reimbursement
• Work for a cause that matters- improving the health of our community members.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

** CCI is an Equal Opportunity Employer

Founded in 1972, CCI Health Services is a diverse and inclusive workplace grounded in community. Located in the Washington, DC Metro Area, each year CCI cares for more than 60,000 individuals in Montgomery and Prince George’s Counties. As a non-profit, CCI is committed to improving health equity through the provision of affordable primary care for all, across all stages of life. Visit ccicares.org for more information.

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