O365 Help Desk Analyst - CSS Staffing

O365 Help Desk, Onsite and in Field
Omaha, NE

Terrific opportunity to be part of a transformative, state-of-the-art enterprise technology environment. Please apply with CSS to explore a fit for this fast-moving, rich opportunity!  Help Desk with growth path- hiring all levels. Our client opportunity provides a structured path with regular recognition and growth including certificate bonuses and training.

About the Client:
(1) Incredible work culture

• Supportive, family friendly environment
• Management who excels at fast tracking their employees in their technical growth and has genuine care for their people
• Annual events as a company and quarterly lunches and events (Escape room, Top Golf and other team building fun)

(2) Opportunity for advancement

• New Hires will be trained in higher complexity of Windows Engineering, Azure, O365, Networking, Firewalls
• Career pathing

(3) Generous benefits

• Bonuses to team that provides a reward card to redeem online for completing small steps that help things run smoothly (i.e. weekly timesheets)
• Pay for certification tests and increase base when each certification is passed (some are 3-4K increases)

Core Responsibilities:

• Provides Level 1, 2 and 3 help desk support of national clients via phone
• Configures, installs, and troubleshoots PC systems, peripherals, and 4G wireless routers
• Provides helpdesk and technical support for customers online, via email, and over the phone
• Maintains a high degree of end-user support ensuring equipment, software, communications, and training are sufficient for all end-user needs
• Configures and tests customer purchased equipment before shipment
• Creates and manages tickets on the helpdesk system
• Develops a strong understanding of company products sold, equipment, requirements, and objectives to ensure customers are provided with high-quality support and satisfaction (including 4G modems and routers)
• Adheres to internal procedures and suggests improvements if needed
• Provides weekend/after-hours emergency coverage when needed and scheduled (On-call rotation)
• Maintains and projects professionalism when speaking/interacting with customers

Additional Information:

• Start Date: ASAP, Salary between 35-50K

• Onsite and field work
• Direct hire - candidates must be eligible to work in the US on a W2 basis without sponsorship or visa transfer
• Many bonus opportunities in a growing managed service environment with a very successful track record at growing young talent who are ready and eager to learn