Status: Full-time 
Benefits: Paid vacation and sick leave,
Medical, dental, vision, and group life Insurance,
401K with company match, EAP, on-staff Doctor, and more.
Reports To: OCR Manager
Location: OKC, OK
Salary: $50,000.00 per year

SummaryInvestigatesinsuranceclaims;obtainsallnecessaryinformationto evaluateclaimsandexpeditesettlement

EssentialDutiesandResponsibilitiesincludethefollowing.Otherduties may be assigned.

1. Investigateinsuranceclaimswithin limitsof authority;responsible for the accurate and efficient completionofall phasesofclaimsprocessingfrom inception to settlement.
2. Obtain lossreports,policereports,appraisals, repairestimates, etc. viatelephone, or correspondence as required.
3. Confirms coverage for newclaims and setreserveamounts; following up on necessaryinformation andrecordingdiaries for scheduledreview of files.
4. Analyze all accumulated data, reports,photos,etc. and evaluateclaims;determinecoverage and extent of loss/liability; prepare correspondingclaimssummaries.
5. Settleclaimswithinlimitsof authority; issuedrafts/checks for claimpayment.Uponsettlement,closeclaimfiles.
6. Confer withOCRClaims Manager regardingcomplexclaimsorwhen potentialexposureexceedssettlementauthority.
7. Periodicallyreviewall open claims files; obtainanynecessaryinformation and adjustingreserveamounts as needed.
8. May assist with anycatastrophelosses as required.

Competencies

To preform the job successfully, an individual should demonstrate the following competencies:

1. Analytical - Synthesizescomplex or diverseinformation; Collectsandresearches data; Uses intuition and experience to complement data
2. Customer Service - Manages difficult oremotionalcustomersituations; Responds promptlytocustomer needs; Responds to requests for service andassistance Meets commitments
3. InterpersonalSkills - Maintains confidentiality; Keeps emotions under control
4. OralCommunication - Speaksclearlyandpersuasively in positive or negativesituations; Listens andobtainsclarification; Responds wellto questions; Demonstratesgrouppresentationskills; Participatesinmeetings
5. Written Communication - Writes clearlyandinformatively; Edits work for spellingand grammar; Varies writingstyletomeet needs; Presentsnumericaldataeffectively; Reads andinterpretswritteninformation
6. BusinessAcumen - Understandsbusinessimplicationsof decisions; Displays orientation to profitability.
7. Ethics - Treats people withrespect; Keeps commitments; Inspires thetrustof others; Works ethically andwithintegrity; Upholdsorganizationalvalues
8. OrganizationalSupport - Follows policies and procedures; Supports organization’sgoalsandvalues
9. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions
10. Planning/Organization - Prioritizesandplans work activities; Uses time efficiently
11. Professionalism - Approaches othersin a tactful manner; Reactswellunderpressure; Accepts responsibilityforown actions
12. Quality - Demonstratesaccuracyandthoroughness; Looks for ways to improveandpromote quality; Monitors ownworktoensure quality
13. Quantity - Meets productivitystandards; Completeswork in timely manner; Worksquickly
14. Safety and Security - Observessafetyand security procedures
15. Adaptability - Adapts tochanges in the workenvironment; Deals withfrequent changes,delays, or unexpected events
16. Attendance/Punctuality - Isconsistently atworkand on time; Ensures workresponsibilitiesarecovered whenabsent; Arrives at meetingsandappointmentsontime
17. Dependability- Followsinstructions,respondstomanagementdirection; Commits to longhoursofworkwhennecessaryto reachgoals

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree (B. A.) from four-year College or University; and/or 2-4 years related experience and/or training; or equivalent combination of education and experience.

Worker is expected to participate in continuing education programs.

Skills and Knowledge                   

• Language Skills-

• Ability to read, analyze,and interpretgeneral businessperiodicals, professionaljournals,technicalprocedures, or governmentregulations,insurancepolicies and contracts; Ability to write reportsandbusinesscorrespondence; Ability to effectivelypresentinformationandrespond to common inquiries or complaintsfromgroupsincludingbutnotlimited to managers and supervisors, company departments,insureds,thirdparties,witnesses,agents, county officesand other insurancecompanies.
• Mathematical Skills                                                   
  • Ability to add, subtract,multiply, and divide in all units ofmeasure,usingwholenumbers,commonfractionsand decimals; Ability to computerate, ratio and percent and to draw andinterpret bar graphs
• Reasoning Ability         
• Ability to solve practical problemsand deal with a variety of concrete variables in situations where only limitedstandardization exists; Ability to interpret a varietyof instructionsfurnished in written, oral, diagram, or schedule form.
• Computer Skills                                 
  • To perform this jobsuccessfully, anindividualshould have knowledge of computers and computersystems
• Certificates, Licenses, Registrations               
• Valid Oklahomadriver’slicense or obtainment of validOklahomadriver’s license; Satisfactorydrivingrecord is a condition of employment; CurrentOklahomaadjusterlicense or obtainment of valid Oklahomaadjuster’slicense is required.
• Preferred Skills, Abilities, and Proficiencies                                   
  • Must have investigativeskills and a provenability to workwith people andsolveproblems; Ability to manage stress due to high volumes of work, long hours, and dealing with discontented insureds and/or third parties; Employee is expected to maintain regular attendance.
• Other Qualifications
  • Work unscheduled hours and sometravel

PhysicalDemands

The physical demands described here are representativeofthosethatmust be met by an employee to successfullyperformthe essentialfunctions of this job.Reasonableaccommodations may be made to enable individualswithdisabilities to perform the essential functions.

• • While performingthe duties of this job, theemployee is regularlyrequiredtostand;walk; sit; use hands to finger, handle or feel; reachwith hands and arms and talk or hear.
  • The employee is frequentlyrequired to climbor balanceandstoop, kneel,crouch orcrawl. The employee is occasionallyrequired to taste or smell.
  • The employee mustregularlyliftand/ormove their assignedequipment of a minimum of 25 pounds.
  • Specific visionabilitiesrequired by thisjobinclude close vision,distance vision, colorvision, peripheralvision, depth perceptionandabilityto adjustfocus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes and airborne particles; extreme cold; extreme heat and risk of electrical shock.

The noise level in the work environment is usually moderate

Work Location: In person

Oklahoma Farm Bureau & Affiliated Companies does not discriminate on the basis of race, color, religion, national origin, sex, age or disability. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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